User Profile Page

Shontaria James

Notary Profile Information

Full Name

Shontaria A James

About Me

I am 32, 4 children I am from a small town called Vivian, Louisiana , I am a professional hair braider been in business since March 2021. I am currently located in Forney Texas. I enjoy watching my children play sports on weekends and I am also a online college student graduate in 2025 of May.

Telephone Number

3189010779

Available Hours

Anytime

City and State

Forney

Your Zip code

75126

E-mail Address

shontariabell@gmail.com

Commission Number

134637464

Commission Expiration

11/07/2027

Resume

Shontaria James
Customer service
+1(318) 901-0779
Shontariabell@gmail.com
Forney, TX 75126

Willing to relocate anywhere
Authorized to work in the US for any employer
Summary
To obtain a position with the organization where I can demonstrate my education , skills, also will allow growth and advancement within the company.
Work experience
Customer Service Advocate
Blue Cross Blue Shield – Richardson, TX
February 2022 to Present
Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 90% of the scheduled time on the phone according to business need.
Braid specialist
Tia’s Braiding Culture – Marshall, TX
April 2021 to Present
Serves customers by providing beautiful, painless, protective style braids. Job Duties: Produces desired effect by braiding hair, painlessly and in a protective healthy style. Maintains supplies by checking stock; anticipating needs; requesting needed supplies.
Customer Service Representative
Nationstar Mortgage LLC. Mr. Cooper – Longview, TX
March 2020 to July 2021
Perform variety of functions ,answer calls and respond quickly to customer calls , assist customers to the best of your ability by using resources that we have to assist customers as well.Answer billing and payment questions as in late charges ,fee waived and due date changes. Process and navigate multiple systems generating pay off quotes, and any other documents in the form of fax ,mail,or emailing
Customer Service Representative
InnoSource – Longview, TX
May 2019 to March 2020
Maintains good customer relations during the period the loan is within a firm’s servicing portfolio. Focused on responding to direct customer inquiries, including assumptions, payoffs, statements, billing and general inquiries regarding the customers loan.
CNA – Certified Nursing Assistant
Heritage House Nursing Home – Marshall, TX
June 2018 to March 2019
Assisted patients with hygiene , meals including feeding dependent residents, mobility , daily activities , housekeeping inside patients room such as emptying trash , and ensuring rooms are clean at all times.
CNA
Reunion Plaza retirement & Senior care – Texarkana, TX
November 2017 to April 2018
WORKING 2-10 shift
Assist patients with daily living skills and activities, assisted with hygiene and other personal needs. Feed dependent patients as well as set up meal for independent residents.
Customer Service
Harte-Hanks, Inc – Texarkana, TX
February 2014 to September 2016
Inbound calls Scheduled pick-ups, track packages, provided rating on shipments, recovered lost shipments, provided lost prevention information to customers, transferred loss claims to department for further assistance. Search packages inside FedEx hubs all over the world by letting the customer describe the lost package the best way they can to help us search and locate their packages.
Crew Trainer/Crew Member
McDonald’s – Atlanta, TX
February 2012 to January 2014
Train new employees for their day to day work serving customers, preparing food, keeping or restaurants and kitchens clean and tidy and working well as part of the team. Help them with any problem they may have in customer service.
Education
Bachelor’s in Business adminstration human resources bachelor science
University of Phoenix-Online Campus – Phoenix, AZ
May 2019 to Present
High school or equivalent
Texas Success Academy – Arlington, TX
February 2019 to March 2019