User Profile Page

Full Name

• Sharon R Fears

About Me

• I am single retired. My Goal is to be a great Notary and to help other with the Notary nees

Telephone Number

• 14044227878

Available Hours

• Afternoons
• Evenings

City and State

• Stone Mountain

Your Zip code

• 30088

E-mail Address

• srfears@gmail.com

Commission Number

• W-00443173

Commission Expiration

• 25th day of February, 2024

Resume

• Sharon Renee Fears
  2208 Tree Hills Parkway |Stone Mountain, GA 30088
  srfears@gmail.com | (404)-422-7878

  Highly dedicated and resourceful individual with 20+ years of demonstrated expertise in service operations and business initiatives to achieve organizational goals. Proven ability to project a positive, productive, and mature attitude while accurately assessing and guiding clients through difficult situations towards positive outcomes. Comprehensive and in-depth experience in client-focused positions with the determination to deliver world-class service. Exceptional problem solver and decision maker with diverse experience in team leadership and in troubleshooting issues as well as a great record of efficiently resolving customer escalations. Organized with excellent abilities in leading client activities, motivating other staff, and facilitating optimal team performance.

  PROFESSIONAL EXPERIENCE
  Assurant Duluth, GA
  Senior Customer Care Specialist July 2020 – October 2022
  • Use expertise in providing front line and direct contact with clients and customers through receiving or placing telephone calls. Experience in working faxes and electronic methods (e-mail and recording of tasks).
  • Handle admin assignments, correspondence, mail, express deliveries, reports, and project assignments.
  • Track information while troubleshooting items raised by clients through computerized systems usage.
  • Research and respond to escalated issues and prepare responses to customers and clients. Handle in-bound and out-bound calls from customer’s hazard insurance, mortgage banking, and property loss.
  • Lead in resolving loan level inquiries and exception items through inbound calls, fax, emails, tasks, correspondence, reports, and/or special projects. Handle root cause analysis of more complex inquiries.
  • Maintain a leading quality score in meeting the needs of clients and providing customer satisfaction.
  • Excel in all customer interaction by applying established policies and procedures for customer service.
  Atlanta Hawks (Phillips Arena) Atlanta, GA
  Guest Service Attendant (Part-Time) Oct 2009 – March 2021
  Communicate effectively and professionally with guests. Search bags of guests entering the arena.
  • Appropriately greet guests and scanned tickets. Handle guest issues according to arena guidelines. Efficiently anticipate guest needs and concerns and write necessary incident reports as needed.
  • Work with guests at events by handling requests and complaints as well as resolving emergency issues.
  • Manage and closely supervise event operations. Strategically implement event plans and service to improve guest service ratings. Use excellent interpersonal skills throughout interactions with guests.
  • Demonstrate excellent follow-through on tasks and management recognized for superior performance.
  Assurant Duluth GA
  Customer Care Specialist May 2012 – June 2020
  • Handled in-bound calls by researching and resolving loan-level inquiries in hazard insurance, mortgage banking, and property loss. Listened to customers’ concerns and showed empathy while resolving issues.
  • Worked well in a robust, paid training environment, which enabled learning the business, the systems, the policies, and how to effectively engage customers while efficiently resolving service challenges.
  • Provided team leadership to ensure that the team was using the right level of skill in handling questions so that customer problems were dealt with quickly via a staff that was compliant with procedures.
  • Streamlined existing operations to resolve customer questions, resulting in a significant increase in efficiency throughout call management, service operations, and coordination of staff for resolution.
  Assurant
  Property Loss Specialist / Processor Specialist June 2013 – August 2015
  • Answered questions and responded to inquiries and complaints in a timely and professional manner.
  • Reviewed and researched claim information provided by customers, and made appropriate follow-up calls to resolve issues. Led in processing claims check while following standard policies and procedures.
  • Experienced in completing detailed review of records for appropriate evaluation, managed files, handled claims from multiple customers, and determined next steps in claims process using established guidelines.
  • Utilized customer service skills in troubleshooting and resolving problems. Addressed a wide range of reported issues. Maintained, organized, and generated monthly report of all customer service issues.
  • Supported and understood the frustration of customers. Made them less angry by talking to them in a caring and empathetic manner during escalated situations – addressing client issues in a timely manner.
  • Identified policy type and determined appropriate action needed, examples included: PUB, Townhome, Flood, and Wind. Made appropriate updates to client database in order to meet regulatory obligations.
  Office of the District Attorney – UIFSA (Child Support) Decatur, GA
  Financial Agent October 2005 – October 2008
  • Efficiently prepared and processed payment reversal requests, including third party request to clients.
  • Sent out support payments to Family Support Registry to post on cases. Processed and released funds in all escrow accounts to clients. Experienced in establishing, maintaining, and updating client records.
  • Worked with Case Managers to resolve and correct distribution errors on accounts for interstate cases.
  • Established and maintained strong professional relationships with all existing and potential customers.
  • Communicated, persuaded, and negotiated as needed to determine other ways of improving client service.
  Maximus Incorporated (Child Support Services) Atlanta, GA
  Financial Analyst September 2001 – September 2005
  • Provided team leadership in processing and releasing funds available in all escrow accounts to clients.
  • Regularly handled critical customer service situations by providing quick resolution to client problems.
  • Obtained, verified, and analyzed information from parents, employers, financial institutions, private and governmental resources, health insurance carriers, and others. Used that data to locate non-custodial parents, establish paternity, verify income and assets, and determine the ability to pay child support.
  Maximus Corporation (Child Support Services) Atlanta, GA
  Enforcement Case Manager June 1998 – August 2001
  • Interviewed custodial parents and non-custodial parents by telephone and in person in order to obtain and/or clarify information to be used in establishing and enforcing paternity, child support, and medical support order. Monitored cases to identify delinquencies, and initiated collection activities.
  • Used income withholding, contempt petitions, petitions to modify, and other means to enforce child support and medical support orders. Verified all information was received for proper determinations.

  COMPUTER SKILLS
  Microsoft Office (Word, Excel, PowerPoint, Outlook), Q&A Database System

  EDUCATION
  Alabama A&M University – Bachelor of Science Degree in Business Administration

  CERTIFICATION
  Notary Republic April 2007 – Present

Education

• Alabama A&M University, Bachelors Degree

Counties or Cities/Zip codes

• 30088

Gender

• Female