User Profile Page

Full Name

• Milton Mann

About Me

• I am a highly professional individual with several years of experience in Customer Service and Medical Support. In my free time, I enjoy reading, spending time with my family, video games, and doing art of all kinds.

Telephone Number

• 4703022033

Available Hours

• Morning
• Afternoons
• Evenings

City and State

• Atlanta, Georgia

Your Zip code

• 30032

E-mail Address

• mannmilton6@gmail.com

Commission Number

• #W-00641506

Commission Expiration

• 02/04/2028

Resume

• MILTON MANN

  2132 Galway Lane Decatur, GA. 30032
  (470) 302-2033
  mannmilton6@gmail.com

  P R O F I L E:

  I am a highly professional individual with several years of experience in Customer Service and Medical Support.

  E X P E R I E N C E:

  CUSTOMER SERVICE, BAKKT, ALPHARETTA, GA. 10/2023 – 10/2023
  • Deliver excellent customer support through various channels i.e., voice, email, and chat.
  • Assist customers with order placement for Gift Cards, Merchandise, and Apple products.
  • Troubleshoot issues that arise for existing orders. i.e., item not delivered, item arrived damaged,
  etc.
  • Monitor and service open issues through completion.
  • Provide site navigation assistance to customers who are new to self-booking/ordering online.
  • Educate customers on website functionality to increase the online adoption rate.
  • Aid customers with general banking and rewards inquiries.
  • Report issues that have surfaced by the customer, including complaints, site production issues,
  etc.
  • Inbound call center environment.
  • Calls are from customers looking to book travel either using their rewards that have been
  accumulated or purchasing travel using their payment card.
  • Helping customers navigate what they can do and where they can go with their reward points.
  • Assisting customers experiencing issues with points redemption, etc.

  CUSTOMER SERVICE, RELAY PAYMENTS, ATLANTA, GA. 05/2018 – 06/2022

  • Customer Focus: Aims for maximum customer satisfaction (internal and external). Establishes
  partner relationships with customers and is visible and accessible to all customers.
  • Problem Solving: Identifies and resolves problems promptly; gathers and analyzes
  information skillfully; works well in group problem-solving situations; uses reason even when
  dealing with emotional topics.
  • Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens
  to others without interrupting; remains open to others’ ideas and tries new things.

  MONITOR TECHNICIAN, CANCER CTR OF AMERICA, NEWNAN, GA. 2010-2018

  • Observing and interpreting patients’ heart monitors and checking for abnormalities, including
  irregular heartbeats, arrhythmias, and cardiac arrest.
  • Attaching electrodes to patients’ bodies and recording electrical impulses from the heart to
  perform EKGs.
  • Using hospital equipment and medical technology to perform various tests on patients’ hearts,
  such as stress tests.

  PATIENT CARE TECH, NORTHSIDE HOSPITAL, ATLANTA, GA. 2006–2010

  • Performing basic medical tasks like measuring and recording vital signs.
  • Listening to patients’ concerns and reporting them to nurses or other colleagues.
  • Turning, moving, or relocating patients as necessary for comfort or medical care.

  E D U C AT I O N:

  • Arizona State University Information Tech/Electrical Engineering 2016 – 2018
  • Patient Care Technician/ Monitor Technician 2003
  • High School Diploma 2002 Graduation Date

Education

• • Arizona State University Information Tech/Electrical Engineering 2016 – 2018
  • Patient Care Technician/ Monitor Technician 2003
  • High School Diploma 2002 Graduation Date

Counties or Cities/Zip codes

• Dekalb County/ Decatur 30032

Gender

• Male