MILTON MANN
2132 Galway Lane Decatur, GA. 30032
(470) 302-2033
mannmilton6@gmail.com
P R O F I L E:
I am a highly professional individual with several years of experience in Customer Service and Medical Support.
E X P E R I E N C E:
CUSTOMER SERVICE, BAKKT, ALPHARETTA, GA. 10/2023 – 10/2023
• Deliver excellent customer support through various channels i.e., voice, email, and chat.
• Assist customers with order placement for Gift Cards, Merchandise, and Apple products.
• Troubleshoot issues that arise for existing orders. i.e., item not delivered, item arrived damaged,
etc.
• Monitor and service open issues through completion.
• Provide site navigation assistance to customers who are new to self-booking/ordering online.
• Educate customers on website functionality to increase the online adoption rate.
• Aid customers with general banking and rewards inquiries.
• Report issues that have surfaced by the customer, including complaints, site production issues,
etc.
• Inbound call center environment.
• Calls are from customers looking to book travel either using their rewards that have been
accumulated or purchasing travel using their payment card.
• Helping customers navigate what they can do and where they can go with their reward points.
• Assisting customers experiencing issues with points redemption, etc.
CUSTOMER SERVICE, RELAY PAYMENTS, ATLANTA, GA. 05/2018 – 06/2022
• Customer Focus: Aims for maximum customer satisfaction (internal and external). Establishes
partner relationships with customers and is visible and accessible to all customers.
• Problem Solving: Identifies and resolves problems promptly; gathers and analyzes
information skillfully; works well in group problem-solving situations; uses reason even when
dealing with emotional topics.
• Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens
to others without interrupting; remains open to others’ ideas and tries new things.
MONITOR TECHNICIAN, CANCER CTR OF AMERICA, NEWNAN, GA. 2010-2018
• Observing and interpreting patients’ heart monitors and checking for abnormalities, including
irregular heartbeats, arrhythmias, and cardiac arrest.
• Attaching electrodes to patients’ bodies and recording electrical impulses from the heart to
perform EKGs.
• Using hospital equipment and medical technology to perform various tests on patients’ hearts,
such as stress tests.
PATIENT CARE TECH, NORTHSIDE HOSPITAL, ATLANTA, GA. 2006–2010
• Performing basic medical tasks like measuring and recording vital signs.
• Listening to patients’ concerns and reporting them to nurses or other colleagues.
• Turning, moving, or relocating patients as necessary for comfort or medical care.
E D U C AT I O N:
• Arizona State University Information Tech/Electrical Engineering 2016 – 2018
• Patient Care Technician/ Monitor Technician 2003
• High School Diploma 2002 Graduation Date