User Profile Page

Full Name

• Karolyn D Moore

About Me

• I am a devoted single mother raising three amazing kids: a 21-year-old son in college, a 17-year-old daughter, and a 16-year-old daughter. For the past three years, I have been running a security company while also delving into loan signing services. Alongside my existing mobile notary business, I am focused on expanding both ventures. Currently, I am pursuing a full-time criminal justice degree while juggling my job at Spectrum. Ultimately, my goal is to transition into full-time entrepreneurship and establish my own successful ventures.

Telephone Number

• 945-275-1191

Available Hours

• Evenings

City and State

• Dallas, TX

Your Zip code

• 75217

E-mail Address

• moore93karolyn@gmail.com

Commission Number

• 132475178

Commission Expiration

• 05/13/2028

Resume

• KAROLYN MOORE
  moore93karolyn@gmail.com | 9452751191 | Dallas, TX 75217
  PROFESSIONAL
  SUMMARY
  Organized and dependable candidate successful at managing multiple
  priorities with a positive attitude. Willingness to take on added
  responsibilities to meet team goals.
  SKILLS • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Customer Relations
  • Schedule Management
  • Critical Thinking
  • Decision-Making
  • Effective Communications
  • Microsoft Office
  • Communication Management
  • Workload Management
  • Mobile notary services
  • Loan Document Signing
  • AS/400

  WORK HISTORY
  Regional Support Center Dispatcher REP3 | Charter Spectrum – Irving, TX
  12/2021 – CURRENT
  • Managed high-stress situations calmly and effectively, ensuring
  timely assistance to those in need.
  • Directed dispatching, routing
  • Collaborated with fellow dispatchers to maintain a seamless
  workflow during shift changes.
  • Promoted teamwork among colleagues by proactively assisting
  others when
  • Trained new dispatchers on company protocols, contributing to a
  well-prepared team of professionals.
  • Streamlined the dispatch process by organizing resources and routes,
  optimizing response efforts.
  • Sent out drivers to assist Number hourly callers based on locations,
  needs and worker availability.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.
  Security Officer | G4S Secure Solutions – Irving, TX 03/2020 – 03/2022
  • Checked and verified photo identification prior to granting facility
  access.
  • Checked identification of persons entering and exiting facility to
  eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work
  sites.
  • Monitored and authorized entrance and departure of vehicles,
  cargo trucks, and visitors.
  • Executed security rules and procedures and calmly and promptly
  escorted non-compliant individuals out of building.
  Security Supervisor | Allied Universal Security Services – Dallas, TX
  02/2010 – 03/2020
  • Conducted regular patrols of facility to detect and deter security
  threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt
  attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and
  coordinating appropriate action when necessary.
  • Maintained a secure environment for employees and visitors by
  enforcing access control policies and visitor management
  procedures.
  • Prepared and submitted reports to keep management informed of
  security activities and developments.
  • Supervised and evaluated security staff performance to determine
  compliance with safety regulations.
  • Coordinated with security personnel or other departments to
  establish safety of visitors and staff.
  • Oversaw team of security officers and managed scheduling and
  performance evaluations.
  • Managed a team of security officers, providing guidance, support,
  and performance evaluations to ensure a high level of
  professionalism.
  • Screened vendors and contractors before granting access to
  restricted areas within mall.
  • Monitored and approved access control systems for accessibility to
  authorized personnel.
  • Monitored and maintained CCTV and access control systems to
  protect personnel and assets.
  • Worked in fast-paced and high-risk environments while maintaining
  exceptional standards of excellence for security programs,
  strategies, and plans.
  • Supervised team of 10+ security personnel during shift.
  Security Officer | Securitas Security Services USA – Dallas, TX
  02/2005 – 02/2010
  • Greeted guests professionally and courteously to cultivate
  welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security
  concerns.
  • Acted quickly during emergency situations to reduce opportunity for
  damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle,
  and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry
  protocols and verifying identification.
  • Provided excellent customer service while addressing visitor inquiries
  or concerns related to facility safety or access control procedures.
  • Checked and verified photo identification prior to granting facility
  access.
  • Checked identification of persons entering and exiting facility to
  eliminate unauthorized visitors.
  Customer Service Representative | U-haul Moving And Storage – Dallas, TX
  06/2004 – 08/2007
  • Handled customer inquiries and suggestions courteously and
  professionally.
  • Managed high-stress situations effectively, maintaining
  professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and
  escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased
  loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait
  times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to
  special needs or wants.
  • Responded to customer requests for products, services, and
  company information.
  • Collected and returned unpurchased or returned items to correct
  shelf locations and arranged displays to promote sales.
  EDUCATION
  Strayer University, Washington, DC
  Bachelors : Criminal Justice
  ECornell University 12/2023
  Certificate : Business Management Essential
  Everest College – Chicago, Chicago, IL 05/2017
  Associate : Paralegal

Education

• Paralegal Associates Degree, Cert. Business Management Essentials, Currently in School Bachelors Criminal Justice

Counties or Cities/Zip codes

• Dallas 75217

Gender

• Female