User Profile Page

Full Name

• Andrea Simone Hawkins

About Me

• Born in Jacksonville Fl raised in Brooklyn NY I’m a mother/grandmother my background is Recruitment/ Human Resources/Systems Administrator I obtained my degree in Private Investigations I love to travel I’m a peoples person I contracted for the military for 8 years doing Cyber Security work, I visited several countries I just obtained my travel agent certification
  I’ve been a notary for over 6 years I’m currently located in Decatur Ga I’m, here to assist you any way I can.
  Many Blessings!!!!!!!!

Telephone Number

• 678-428-9493

Available Hours

• Morning
• Afternoons

City and State

• Decatur GA

E-mail Address

• abbyhawk220@yahoo.com

Commission Number

• I will update my commission #

Commission Expiration

• 02/20/2022

Resume

• Andrea Hawkins
  2784 Williamsburg Way Decatur, GA 30034
  Phone: 678-428-9493
  Email: Abbyhawk220@yahoo.com
  To obtain a position maintaining computer systems, upgrading servers, securing server data and programming
  for a company’s day-to-day operations that will allow me to utilize my technical skills, currently hold an active
  Secret Clearance.
  SECURITY CLEARANCE
   TOP SECRET/SCI
  SPECIAL EMPHASIS:
   Help Desk Support and remote technical troubleshooting
   Provide hardware maintenance of unique systems
   Assist the government in the performance of system administration and database configuration
   New Hire Orientation, Background Investigations
   Awards, Siper/Niper, Logistics, Supply Tech
   Customer Service/Deployment Coordination
   Verifying Employment
   Maintaining Employee Files
   Security Servers and Systems
   Maintains System Documentation
   Set up Administrator and Service Accounts
  EDUCATION:
   City College – Casselberry, FL
   Associate of Science Private Investigations: 2005
   Microsoft Certified System Administrator
  TECHNICAL SKILLS
   Global Airlift Trans Execution System (GATES)
   Global Distribution Supply System (GDSS)
   Microsoft Certified Professional (MCSA)
   CompTIA Security+
   MCSE
   AF Form 483 Hazmat Certificates
  EXPERIENCE:
  Systems Administrator -Telos Corporation, Grand Forks AFB September 2019 – September 2020
  Systems Administrator -Telos Corporation, Hurlburt AFB September 2020 – Present
   Provide SA for systems, servers, workstations, peripherals, communications devices and software online and supported.
   Comply with established policies, directives, and guidelines.
   Perform the responsibilities delegated by the network operations center and network control center to
  optimize performance and quality of service.
   Ensure servers, workstations, peripherals, communications devices and operating system/application
  software are properly configured for network operation, are on-line and are available to customers.
   Assign and maintain user IDs and passwords. Administer user privileges on the system.
   Perform routine system maintenance.
   Work with the network operations center and network control center to implement network security
  policies and procedures,
   Implement software patches and security fixes as required by the network operations and security
  center or program management office.
   Test and validate the proper operation and configuration with appropriate patches and fixes, as
  required above, prior to restoring any device to the network.
   Ensure physical security of information Network components.
   Monitor difficulty reports, heads-up messages and system advisory notices.
  APEX Systems, Decatur Georgia April 2019 – September 2019 Traveling PC Technician
   Provide desk side support to computer Hardware, Software, and other electronic or mechanical devices
  including clients, servers, and legacy systems.
   Provide limited desk side support on a periodic basis to waterfront and pier side system/network.
   Provide resolution of incidents that could not be resolved remotely and are transferred from the Service
  Desk to the site for resolution.
   Investigate, resolve, document, and report the causes and corrective actions in the NGEN Incident
  Management System for all incidents assigned by the Service Desk.
   Comply with escalation procedures and Government directed prioritization to resolve assigned
  incidents consistent with NGEN Service Level Requirements
   Provide break fix support for contractor furnished and government owned printers
   Maintain and support deployable end user devices for use in an expeditionary or field environment.
   Perform all information assurance activities at the site to fulfill the Local Element role, to include
  Electronic Key
  IAP Worldwide Services, Bagram Afghanistan September 2018 – April 2019 Passenger Support
  Rep/Flight Dispatch
   Ensure the passenger manifest is correct and eliminate discrepancies if they exist.
   Brief passengers on local conditions prior to deplaning (no hats, no photographs, force protection
  conditions, no smoking on flight line, etc.).
   Ensure passenger and flight-line safety during aircraft unloading.
   Ensure passengers claim their baggage.
   Ensure all passengers’ clear customs as local conditions require.
   Ensure all civilian passengers are escorted to immigration as required.
   Ensure the flight schedule is accurate with GATES displayed for all passengers to view.
   Monitored the flight schedule in GATES/GDSS and update immediately upon notification of changes.
   Perform flight set-ups in GATES and verify that all travel documentation is enclosed in the flight
  package and passenger manifest packet.
   Ensure that all Sequence of Events (SOE) times are met and that all passenger upload/download
  start/completion times are updated in GATES.
  Georgia Bureau of Investigations October 2017 – September 2018 Human Resources – Administrative
  Assistant
   Provide administrative support to three divisions and the GBI in human resources matters
   Assist and referred caller to customer service experiencing domestics problems.
   Processed incoming and outgoing mail, date stamp and distribute to appropriate staff
   Log employment applications into the tracking system, faxed correspondence, and flied confidential
  information documents.
   Monitored Georgia Applicant Processing Services (GAPS) daily and verified criminal background
  history.
   Frequently check GAPS to ensure new applicants are added to the system for approval/disapproval
  process.
   Provide hard copy of fingerprint cards for inbound applicant’s and send to Georgia Criminal Information
  Center, (GCIC).
  U.S. Citizenship & Immigration Services August 2016 – October 2017 GOW – General Office Worker
  In-processed immigrant forms and forward to the adjudication for final approval.
   Scheduled and direct, applicants for upcoming naturalization appointment and interviews.
   Documented the distribution of Naturalization certificates for all applicants’ process daily.
   Ensured that copy of naturalization certificates are filed in the appropriate folder and closes out
  citizenship ceremonies.
  Care Master Medical Services January 2014 – August /2016 HR Assistant/ Recruiter
   Verified and Certified Nursing Assistants, and RN’s, LPNs, HRIS and updating the software data for
  recruiting entry.
   Worked closely with the Human Resource Department, Staffing Department, and Department of Labor
  to solidify the right employees.
   Screened applicant resumes and coordinated in-person interviews for potential new hire
   Utilizing Applicant tracking System, (ATS) and (RMS) – Recruitment Management System to verify
  progress.
  Dept. of Community Health June 2013 – December 201 HR Associate/ Recruiter
   Provided assistant to the commissioner in charge of Community Health Recruitment – (SRM),
  coordinating screening, and scheduling interviews, to record new hire data into PS & KRONOS
  system).
   Monitored and tracked People Soft, Taleo system to ensure all personnel recognized for their
  contribution and successes
   Maintained and record Interface system to gathered feedback on training history, to included personnel
  payroll transactions and behavioral issues.
  IAP Worldwide Services, Bishkek Kyrgyzstan March 2012 – June 2013 Project Coordinator / Passenger
  Support Specialist
   Ensure the passenger manifest is correct and eliminate discrepancies if they exist.
   Brief passengers on local conditions prior to deplaning (no hats, no photographs, force protection
  conditions, no smoking on flight line, etc.).
   Ensure passenger and flight-line safety during aircraft unloading.
   Ensure passengers claim their baggage.
   Ensure all passengers’ clear customs as local conditions require.
   Ensure all civilian passengers are escorted to immigration as required.
   Ensure the flight schedule is accurate with GATES displayed for all passengers to view.
   Monitored the flight schedule in GATES/GDSS and update immediately upon notification of changes.
   Perform flight set-ups in GATES and verify that all travel documentation is enclosed in the flight
  package and passenger manifest packet.
   Ensure that all Sequence of Events (SOE) times are met and that all passenger upload/download
  start/completion times are updated in GATES.
  Worldwide Language Resources, Bagram Afghanistan January 2010 -January 2012
  Logistics Supply Tech/Operations Specialist
   Managed and supported supply management, logistics, inventory control, and order fulfillment
  operations for parts, supplies, and equipment
   Directed, dispatching, routing and shipping of equipment, aviation parts, and aviation support
  equipment repair parts, ordered received stock and issued.
   Managed sites inventory stock levels, and generated inventory, utilizing SAMS-E, and STAMIS.
   Collected and analyzed data for daily and monthly reports to hiring manager.
   Prepared supply request, maintained accountability of all recoverable/materials items.
  Dept. of Community Health July 2007 – January 2010 Help Desk Technician
   Serve as the first point of contact for customers seeking technical assistance over the phone or email
   Perform remote troubleshooting through diagnostic techniques and pertinent questions
   Determine the best solution based on the issue and details provided by customers
   Walk the customer through the problem-solving process
   Direct unresolved issues to the next level of support personnel
   Provide accurate information on IT products or services
   Record events and problems and their resolution in logs
   Follow-up and update customer status and information
   Pass on any feedback or suggestions by customers to the appropriate internal team
   Identify and suggest possible improvements on procedures

Education

• AS in Private Investigations
  Certified Travel Agent
  Notary Republic
  Airbnb Host

Counties or Cities/Zip codes

• Dekalb, Fulton, Clayton, Rockbridge, Gwinnett, Cobb

Gender

• Female