Andrea Hawkins
2784 Williamsburg Way Decatur, GA 30034
Phone: 678-428-9493
Email: Abbyhawk220@yahoo.com
To obtain a position maintaining computer systems, upgrading servers, securing server data and programming
for a company’s day-to-day operations that will allow me to utilize my technical skills, currently hold an active
Secret Clearance.
SECURITY CLEARANCE
TOP SECRET/SCI
SPECIAL EMPHASIS:
Help Desk Support and remote technical troubleshooting
Provide hardware maintenance of unique systems
Assist the government in the performance of system administration and database configuration
New Hire Orientation, Background Investigations
Awards, Siper/Niper, Logistics, Supply Tech
Customer Service/Deployment Coordination
Verifying Employment
Maintaining Employee Files
Security Servers and Systems
Maintains System Documentation
Set up Administrator and Service Accounts
EDUCATION:
City College – Casselberry, FL
Associate of Science Private Investigations: 2005
Microsoft Certified System Administrator
TECHNICAL SKILLS
Global Airlift Trans Execution System (GATES)
Global Distribution Supply System (GDSS)
Microsoft Certified Professional (MCSA)
CompTIA Security+
MCSE
AF Form 483 Hazmat Certificates
EXPERIENCE:
Systems Administrator -Telos Corporation, Grand Forks AFB September 2019 – September 2020
Systems Administrator -Telos Corporation, Hurlburt AFB September 2020 – Present
Provide SA for systems, servers, workstations, peripherals, communications devices and software online and supported.
Comply with established policies, directives, and guidelines.
Perform the responsibilities delegated by the network operations center and network control center to
optimize performance and quality of service.
Ensure servers, workstations, peripherals, communications devices and operating system/application
software are properly configured for network operation, are on-line and are available to customers.
Assign and maintain user IDs and passwords. Administer user privileges on the system.
Perform routine system maintenance.
Work with the network operations center and network control center to implement network security
policies and procedures,
Implement software patches and security fixes as required by the network operations and security
center or program management office.
Test and validate the proper operation and configuration with appropriate patches and fixes, as
required above, prior to restoring any device to the network.
Ensure physical security of information Network components.
Monitor difficulty reports, heads-up messages and system advisory notices.
APEX Systems, Decatur Georgia April 2019 – September 2019 Traveling PC Technician
Provide desk side support to computer Hardware, Software, and other electronic or mechanical devices
including clients, servers, and legacy systems.
Provide limited desk side support on a periodic basis to waterfront and pier side system/network.
Provide resolution of incidents that could not be resolved remotely and are transferred from the Service
Desk to the site for resolution.
Investigate, resolve, document, and report the causes and corrective actions in the NGEN Incident
Management System for all incidents assigned by the Service Desk.
Comply with escalation procedures and Government directed prioritization to resolve assigned
incidents consistent with NGEN Service Level Requirements
Provide break fix support for contractor furnished and government owned printers
Maintain and support deployable end user devices for use in an expeditionary or field environment.
Perform all information assurance activities at the site to fulfill the Local Element role, to include
Electronic Key
IAP Worldwide Services, Bagram Afghanistan September 2018 – April 2019 Passenger Support
Rep/Flight Dispatch
Ensure the passenger manifest is correct and eliminate discrepancies if they exist.
Brief passengers on local conditions prior to deplaning (no hats, no photographs, force protection
conditions, no smoking on flight line, etc.).
Ensure passenger and flight-line safety during aircraft unloading.
Ensure passengers claim their baggage.
Ensure all passengers’ clear customs as local conditions require.
Ensure all civilian passengers are escorted to immigration as required.
Ensure the flight schedule is accurate with GATES displayed for all passengers to view.
Monitored the flight schedule in GATES/GDSS and update immediately upon notification of changes.
Perform flight set-ups in GATES and verify that all travel documentation is enclosed in the flight
package and passenger manifest packet.
Ensure that all Sequence of Events (SOE) times are met and that all passenger upload/download
start/completion times are updated in GATES.
Georgia Bureau of Investigations October 2017 – September 2018 Human Resources – Administrative
Assistant
Provide administrative support to three divisions and the GBI in human resources matters
Assist and referred caller to customer service experiencing domestics problems.
Processed incoming and outgoing mail, date stamp and distribute to appropriate staff
Log employment applications into the tracking system, faxed correspondence, and flied confidential
information documents.
Monitored Georgia Applicant Processing Services (GAPS) daily and verified criminal background
history.
Frequently check GAPS to ensure new applicants are added to the system for approval/disapproval
process.
Provide hard copy of fingerprint cards for inbound applicant’s and send to Georgia Criminal Information
Center, (GCIC).
U.S. Citizenship & Immigration Services August 2016 – October 2017 GOW – General Office Worker
In-processed immigrant forms and forward to the adjudication for final approval.
Scheduled and direct, applicants for upcoming naturalization appointment and interviews.
Documented the distribution of Naturalization certificates for all applicants’ process daily.
Ensured that copy of naturalization certificates are filed in the appropriate folder and closes out
citizenship ceremonies.
Care Master Medical Services January 2014 – August /2016 HR Assistant/ Recruiter
Verified and Certified Nursing Assistants, and RN’s, LPNs, HRIS and updating the software data for
recruiting entry.
Worked closely with the Human Resource Department, Staffing Department, and Department of Labor
to solidify the right employees.
Screened applicant resumes and coordinated in-person interviews for potential new hire
Utilizing Applicant tracking System, (ATS) and (RMS) – Recruitment Management System to verify
progress.
Dept. of Community Health June 2013 – December 201 HR Associate/ Recruiter
Provided assistant to the commissioner in charge of Community Health Recruitment – (SRM),
coordinating screening, and scheduling interviews, to record new hire data into PS & KRONOS
system).
Monitored and tracked People Soft, Taleo system to ensure all personnel recognized for their
contribution and successes
Maintained and record Interface system to gathered feedback on training history, to included personnel
payroll transactions and behavioral issues.
IAP Worldwide Services, Bishkek Kyrgyzstan March 2012 – June 2013 Project Coordinator / Passenger
Support Specialist
Ensure the passenger manifest is correct and eliminate discrepancies if they exist.
Brief passengers on local conditions prior to deplaning (no hats, no photographs, force protection
conditions, no smoking on flight line, etc.).
Ensure passenger and flight-line safety during aircraft unloading.
Ensure passengers claim their baggage.
Ensure all passengers’ clear customs as local conditions require.
Ensure all civilian passengers are escorted to immigration as required.
Ensure the flight schedule is accurate with GATES displayed for all passengers to view.
Monitored the flight schedule in GATES/GDSS and update immediately upon notification of changes.
Perform flight set-ups in GATES and verify that all travel documentation is enclosed in the flight
package and passenger manifest packet.
Ensure that all Sequence of Events (SOE) times are met and that all passenger upload/download
start/completion times are updated in GATES.
Worldwide Language Resources, Bagram Afghanistan January 2010 -January 2012
Logistics Supply Tech/Operations Specialist
Managed and supported supply management, logistics, inventory control, and order fulfillment
operations for parts, supplies, and equipment
Directed, dispatching, routing and shipping of equipment, aviation parts, and aviation support
equipment repair parts, ordered received stock and issued.
Managed sites inventory stock levels, and generated inventory, utilizing SAMS-E, and STAMIS.
Collected and analyzed data for daily and monthly reports to hiring manager.
Prepared supply request, maintained accountability of all recoverable/materials items.
Dept. of Community Health July 2007 – January 2010 Help Desk Technician
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures