Terrika Henderson
3646 Hogshead Rd
Apopka, FL 32703
407-716-4375
Ability Summary
● Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints.
● Excellent communication skills.
● Poised, tactful, diplomatic, and calm under pressure.
● Proactive in a fast- pace environment.
● A solution- oriented. ” can- do” attitude.
● Acute attention to detail.
● Committed to excellence and integrity.
● Ability to grasp complex concepts quickly.
● Highly effective interpersonal skills.
● Proven ability to multi- task and prioritize.
7 eleven
09/2013- 5/2016
Cashier
I help ring out customers with their purchases and keep the store cleaned and stocked.
Kangaroo Express
05/2012- 04/2013
Cashier
I assistant customers with ringing up their purchases. Another part of my job was to make sure the store was always stocked with fresh hotdogs and cold case items. Keeping the store neat, clean and completely stocked.
Starbucks
05/2012- 07/2013
Barista
My job as a barista was to make hand crafted drinks for customers as ordered.
PRC
12/2006- 02/2012
Team Manager/ CSR
I worked in the Amex department part of the cancelation team. My job was to keep people from canceling their Amex cards by offering an incentive or a different card to fit their lifestyles. Once promoted I was responsible for training the new teams and responsible for my own team of 12-15 people at a time.
MSN
05/2002- 10- 2006
CNA
With this job I was responsible for assisting the elderly with their day-to-day activities, anything from bathing to doctors’ appointments.
From the Heart
01/2000- 10/2006
Home Health Aid
I was helping the elderly in their home with their day-to-day needs.
Reference upon request