Silvana “Sunny” Roos
Justin, Tx, 76247
(209) 484-8462
Sunnyroos11@gmail.com
An outgoing, energetic, team player, who enjoys challenges, meeting, and exceeding goals.
I will be utilizing knowledge and skills I acquired and developed throughout my career. My extensive
experience working in both lending and Real Estate will enable me to bring a full range of skills when
interacting with customers and representing the company and brand I work for. Customer relations is a
focal point of my career.
Mortgage Loan Originator – Texas
July 2020 to now
Source and develop loans for all aspects of our market including but not limited to: HELOC, residential
real estate, and new construction. Analyze applicants’ financial status, credit, and property evaluations
to determine feasibility of granting loans. Work with loan team to ensure that all pertinent account
documentation is complete and accurate and that all collateral has been properly secured. Negotiate
terms, structure loan financing based on risk considerations and present credits for approval to
appropriate levels of authority with the bank in accordance with bank procedures. Complete necessary
credit investigations on each loan application as appropriate for keeping credit files current for the
duration of the loan. Analyze potential loan markets and develop referral networks to locate prospects
for loans. Prepare reports to send to customers whose accounts are delinquent, and forward
irreconcilable accounts for collector action. Support the bank’s strong relationship banking culture
through on-going customer contact, quality customer service, and superior product knowledge. Our
people make the difference, and we put relationships first. Build and maintain positive relations with
business referral sources, customers, potential customers, and co-workers. Perform as a team member
in allocating and coordinating the workflow. Contribute to the fulfillment of department and company
objectives and goals. Meets expectations for attendance and punctuality. Comply with all department
and company policies, procedures, and regulations. Perform other related work and duties as assigned.
Realtor Associate – California
November 2011 – December 2018
Recognize possible clients. Follow up on self-generated leads. Prospect clients over the phone and email,
listen to clients and identify needs and wants,
schedule visits, show the properties, write offers, negotiate offers with listing agents, oversee escrow
transactions coordinate all aspects of the transaction including lender, inspections, escrow. Maintain
reports. Once closed, follow up with clients to ensure customer satisfaction, maintain contact with clients
and request referrals.
I was a member of ZIP Gold President’s Club and Coldwell Banker International Sterling Society, it
has been awarded to me for excellence in production. and customer satisfaction
.
Mortgage Loan Originator – California
03/2002 to November 2011
Same job description as current position.
Languages
Spanish – Fluent
Portuguese – Native