Stephen O. Matthews
Converse, Texas
Phone: 210-274-1010
E-Mail: stephenmatth@gmail.com
Technical Business Analyst / Consultant – Data and Business Analyses | Risk Management
Helping Companies Translate Their Business Goals to Reality
An accomplished senior-level Technical Business Analytical professional with extensive experience working in the financial services, banking and allied industries, serving in leadership positions, and significant experience working with high-ranking banking executives as well as senior government officials. Proficient in communicating with Executive leadership to come up with strategies backed by numbers in dissecting market spend and cost analysis. Identify and analyze the areas of potential risk threatening the assets, earning capacity or success of organizations across ranging sectors. Exceptional in numeric projection: research and analysis in the form of monthly/quarterly Forecasts and Reports. A field-tested leader with an in-depth, comprehensive prowess in delivering transformational business results for clients and customers with expertise in interdepartmental coordination and communication. Proven as a strategist for coming up with lucrative and creative solutions for enhancing performance and is notable for undertaking multiple spectrums of tasks in the interest of the growth of any given role. Lead teams to find new opportunities and seek out proven methodologies to continuously improve processes and products to increase revenue, profitability, and elevate the client experience. Command top-notch presentation, and interpersonal skills, and proficiently adapts to dynamic / demanding environments.
~ Adept in synthesizing data and transforming them into actionable business insights, impactful visual analytics, dashboards, and KPI matrices to drive flawless execution. ~
~ Conduct regular alternative investments research and collect and interpret supporting economic research, resulting in clearly stated and quantified strategy related investment recommendations and expectations. ~
In-Depth Analyses & Research Leadership & Team building P&L Management / ROI
Training, Coaching & Mentoring Policies, Process & Procedures Budgets & Forecasting
Program & Project Management Overall Process Improvements Relationship Management
Documentation, Reports & Records Research and Investigations Problem Solving
PROFESSIONAL EXPERIENCE________________________________________
CO-OP FINANCIAL SERVICES | SAN ANTONIO, TX [OCT 2020 – PRESENT]
Systems Access Analyst________________________________________The market-leading financial technology ecosystem for credit unions.
As a Senior Member of the team, assist in leading in maintaining and improving computer systems, designing new computer systems and frameworks, troubleshooting technical issues, creating system guidelines and manuals, and training and assisting team members. Create and maintain system documentation.
Asses existing IT solutions and analyze functionality to improve efficiency and productivity.
Handle technical support tickets and help users solve their problems by identifying appropriate solutions.
NCR CORPORATION | SAN ANTONIO, TX [OCT 2019 – SEP 2020]
Customer Engineer________________________________________The world’s enterprise technology leader for restaurants, retailers and banks.
Serviced electromechanical equipment like ATMs and self-checkout systems within an assigned territory, with the goal of keeping our customers completely assured and satisfied. Oversaw hardware maintenance, installation, network management, multi-vendor maintenance, and software support. Serviced peripherals, large system printers, plotters, enterprise-level servers, communications equipment, networks, and item-processing sorters.
Built great working relationships with colleagues and customers based on customer Service Level Agreements (SLAs). Provided on-site client training, documentation and guidance after system conversions and updates.
FISERV, OPEN SOLUTIONS | SAN ANTONIO, TX [NOV 2003 – APR 2019]
Client Care Card Services Support Analyst ________________________________________The third-largest provider of financial services technology on the FinTech 100 ranking.
Provided first point of contact, support and resolution for clients via phone and email. Managed client expectations, prioritizing high-impact concerns in a timely manner. Analyzed and resolved moderate to complex discrepancies, system failures and customer problems. Delivered technical support for all ATM, Debit Card and ATM device programs.
Performed all aspects of user acceptance testing, product enhancements, reporting and modifications of financial software programs and applications.
Communicated progress, potential problems and resolutions of any issues to team members and stakeholders to mitigate future risks, develop recommendations and provide quality customer service.
Coordinated efforts with project managers, developers and analysts collaborating with cross-functional areas throughout the organization to ensure customer financial operations were stable and successful.
PROFESSIONAL DEVELOPMENT & CREDENTIALS
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Bachelor of Science: Business Administration [2009] Wayland Baptist University – San Antonio, TX
Technical skills: MS Office, Banking/Credit Union Systems, Gasper ATM Monitor, Chargeback Claims, Data Support, Visio , MS SQL Server, SDLC Proficient, PL/SQL