Shemille Leatrice McClendon
| 980-428-5549 | slmcclendon29@gmail.com
Objective
Versatile and experienced in the Customer Service profession with 10 years of experience within the Healthcare, Retail and Service industries. Motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with customers. Reliable and driven, with strong time management and prioritization abilities.
Education
HIGH SCHOOL DIPLOMA | MONROE HIGH SCHOOL
Experience
HARRIS TEETER
CUSTOMER SERVICE|MATTHEWS, NC|01/2018-PRESENT
Answer customer questions with efficiency and accuracy.
De-escalating any problem, concern, Promotional incentives not effectively been calculated to orders.
Listening to product and service complaints and rectifying issues to reassure customers experience is corrected.
Trouble-shooting website issues so customer can effectively maneuver.
Setting up profiles and VIC Card account.
Actively research account discrepancies and escalating matters to proper parties.
LEAD BARISTA(STARBUCKS)|10/2012-01/2018
Taking on the responsibilities of effectively operating the in-store kiosk, by doing duties determined by Starbucks.
Scheduling employee’s weekly shifts Proactively worked side by side with multiple levels of upper management to ensure consistent, high quality customer service was maintained and presented.
Supervised rotating shifts, stocking merchandise, and bartended various hot and cold coffee beverages.
Held coffee preparation demonstrations and assisted customers with selections of various coffee blends, teas, hot and cold espresso beverages, smoothies, and bakery items.
Successfully managed a 7-person team on coffee training and tasting. Trained new employees in proper procedures and on how to properly use equipment.
VENDOR RECEIVER/SCAN COORDINATOR|6/2012-01/2017
Receiving and controlling merchandise while performing quality control, on prices, and sale items.
Verified product pricing.
Applying and removing of product tags for regular price and sale items. Assisting with stocking items.
Performing accounts payable and receivable duties
Processing vendor’s orders, and receipts.
TEAM LEAD FOR USHER’S MINISTRY| NEW LIVING WORD DICIPLESHIPAND WORSHIP CENTER | WAXHAW, NC| 12/2016- PRESENT
Responsibilities are to watch the flow of people, stay attentive to the leader and other leaderships if the need arise and to be ready to follow and give instructions.
Participated in training, scheduling, and coordinating a team for church services and special events.
Maintaining a supply log for items such as visitor’s packages, offering and tithes envelops and other tools that many be needed during normal services.
GUEST SERVICES ASSOCIATE| DESTINATION XL GROUP|MONROE, NC| 10/2014-01/2017
Retail Customer Service Representative skilled in answering questions and resolving concerns quickly.
Simultaneously processes payments and returns, organizes merchandise, and satisfies customers. Collaborative team player with service-focused mindset.
Utilized innate analytical and people skills to quickly become a reliable, proficient customer service representative able to work independently.
Respond to service inquiries and coordinate resolutions with management and floor associates.
HABILITATION TECHNICIAN|CHARLES E HUDSON EMPLOYER OF RECORDS|MONROE, NC|10/2008-06/2014
Provided support to patients needing rehabilitation treatment.
Delivering patient care, assisting therapists, making sure the department is running smoothly, educating patients and their families, and providing emotional support.
Participate in the patient’s plan of care as directed by the Registered Nurse.
Provide safety, structure and physical care in a consistent manner to patients with impaired reasoning and thinking skills and/or behavior issues.
Participate in orientation and training of new staff and CAN students.
Attend unit-based counseling meetings to change new procedures for the unit.