User Profile Page
Notary Profile Information
Full Name
- Shelli Seamans
About Me
I’ve been a notary public for 14 years, just recently became a signing agent. I have over 20 years of experience in the banking/loan industry being an originator, closer and a processor. I am very familiar with closing documents, titles, escrow etc…. I’ve lived in Carmel for over 16 years. I have worked with numerous loan officers, title companies ,insurance companies, financial institutions ,banks and mortgage companies.
Telephone Number
- (207)852-0304
Available Hours
- Anytime
City and State
- Carmel Maine
Your Zip code
- 04419
E-mail Address
Commission Number
- N/A in the State of Maine
Commission Expiration
- May 17,2023
Resume
Summary
SHELLI SEAMANS
207-852-0304| Carmel, ME 04419
shellilseamans@gmail.com
I am a customer/client service specialist with over 20 years of extensive experience working in a high
paced office environment. I am very successful in exceeding the expectations set before me. I am known
for having great organizational skills, loan file completion with 100% accuracy, data entry accuracy,
client retention and client satisfaction, both internal and external. I am a solid team player with an
upbeat, positive attitude. Familiar with analyzing documentation liaising between parties and handling
both routine and complex issues each day. Highly adaptable to addressing diverse customer needs.
Being a loan document processor, I have mastered the many skills that allow me to excel not only in the
banking industry but clerical positions as well.
Skills
• Written and verbal
communication
• Application preparation
• Information verification
• Gathering and
analyzing appraisals
• Analytical thinking
• Calculating tax returns,
pay stubs and W2s
• Processing documents
• Typing 60 wpm
• DU/DO/LP
• Encompass
• Word
• Adobe
• Outlook
• Citrix
• Teams
Experience
Northpoint Mortgage
Fiskdale, Massachusetts
Mortgage Loan Processor
03/2021 – 10/2022
• Communicated with customers via email, phone and in person to answer questions, process
transactions, gather information/documentation and resolve issues.
• Managed conditions sent from the underwriting departments to get the loan clear to close
within or well before the deadline
• Maintained complete confidentiality ofsensitive non-public information
• Evaluated financial statements and contacted institutions and customers to clarify details.
• Completed closing process by collaborating with attorneys, title companies and government
clerks.
• Upheld compliance with privacy and security requirements, as well as federal statutes covering
VA, USDA, MSHA, RD and Conventional loans
• Gathered property appraisals, surveys and tax records to update mortgage loan files.
• Determined loan eligibility by conducting income analysis, credit checks and repayment ability
reviews.
• Managed loan application pipeline of 40 to 80 loans at any given time
• Educated clients regarding guidelines and adjustments of loan contracts and packages.
Secure Cloud Services Corporation
Bangor, ME
Administrative Manager
01/2020 – 03/2021
• Evaluated and implemented new systems and procedures to maintain regulatory compliance.
• Collaborated with project and department leaders to develop and implement improvementsto
operational efficiency.
• Oversaw complex office support, managing records database and organizing contracts.
• Coordinated in person and virtual meetings
• Managed a multi-lined phone system
• Identified and solved problems to enhance management and business direction.
• Created and maintained operations manual to document systems and standards.
• Managed corporate digital marketing activities and handled e-newsletters, website and social
media accounts.
Bangor Savings Bank
Bangor , ME
Client Service Coordinator
06/2016 – 07/2019
• Warmly greeted customers by employing positive telephone etiquette and asking wellrounded questions to identify any concerns or apprehensions to build and maintain
relationships for future business opportunities.
• Managed and updated physical and digital client account information to keep records
accurate and current.
• Promoted client satisfaction by working with operational teams in proper resolution of
service issues.
• Implemented new company platform initiatives, learning and mastering new
technologies to improve client service.
• Followed up with customers through calls and emails to proactively resolve issues and
maintain satisfaction.
• Scheduled and confirmed appointments based on customer availability.
• Collaborated with multiple departments to ensure the loan files were completed
accurately and well before the deadline/closing date
• Participated in additional training to enhance my knowledge and accuracy in the loan
products we offered
OneMain Financial
6 Frost Drive
Bangor ME 04401
9/2001 to 6/2016
• 50 Solicit calls per day
• 200 Collections calls per day
• Filing and releasing of UCC liens
• Generated, underwrote and closed 25
personal loans and 5 mortgages per
month
• NMLS license with 20 hours of continuous
education as required
• Processed loan payments
• Managed a cash drawer
• Sold life, disability, involuntary
unemployment insurance along with Home
and Auto supplement coverage insurance
Education
Not applicable
Counties or Cities/Zip codes
All Maine Counties/cities/zips
Gender
- Female