User Profile Page
Robbie Osborne
Notary Profile Information
Full Name
- Robbie Osborne
About Me
Previous Lending and Collections professional looking to build a business for myself.
Father of five children and Grandfather of four grandchildren.
Telephone Number
- 2145028040
Available Hours
- Anytime
City and State
- Longview
Your Zip code
- 75605
E-mail Address
Commission Number
- 455229-1
Commission Expiration
- 10/28/2028
Resume
Robbie Osborne
1606 East Fairmont St. – Longview, TX 75604
(214) 502-8040 – robosborne60@gmail.comLending & Collections Professional
Experienced, self-motivated finance professional with more than two decades of experience in lending and collections. Proven team leadership abilities, with a demonstrated commitment to maintaining full compliance with all applicable regulations and industry best practices. Passionate about identifying and acting on opportunities for improvement, driving revenue and profitability increases. Extensive skill set, ranging from technical proficiencies to interpersonal communication and motivational abilities, is an asset to any finance team.
CORE COMPETENCIES
Team Leadership – Change Management – Training & Mentorship – Operations Management
Financial Analysis – Client Relationships – Risk Mitigation – Loan Portfolio Development
Consumer Lending – Collections – Internal Auditing – Regulatory Compliance
EXPERIENCES AND ACHIEVEMENTSMr. Cooper, Longview, TX 2020 – 2023
Customer Service Associate
• Work with in-bound calls to resolve customer requests and issues in a mortgage servicing environment.EAST TEXAS PROFESSIONAL CREDIT UNION, Longview, TX 2016 – 2019
Assistant Vice President/ Account Resolution Manager
• Directly analyze and prepare delinquency and loan loss reporting for the Board of Directors.
• Supervise a team of account resolution specialists, field collection specialist and remarketing specialist.
• Coach and counsel the account resolution team to consistently meet or exceed the Credit Union goals for delinquency and loan loss.
• Complete review and preparation of bankruptcy accounts from filing to the finalization of the bankruptcy case.REAL TIME RESOLUTIONS, Dallas, TX 2012 – 2016
Manager
• Direct a team of 15 to 25 collections representatives in support of established monthly goals. Consistently outperform other agencies in both collection dollars and regulatory compliance.
• Compile and submit reports and schedules for senior management team review.
• Audit collections calls to ensure full compliance with governmental regulations as well as portfolio-specific performance requirements.
• Serve as department liaison for change management project development and implementation.NATIONAL BANKRUPTCY SERVICES, Dallas, TX 2009 – 2011
Payment Compliance Monitoring
• Thoroughly reviewed and monitored bankruptcy accounts to maintain full payment compliance.
• Fully investigated account activity to protect each creditor’s interest.
• Designed and implemented procedures for complete monitoring of farm and bankruptcy cases.GARLAND INDEPENDENT SCHOOL DISTRICT, Garland, TX 2005 – 2009
Substitute Teacher
• Served as a preferred substitute teacher for classes at Sachse High School.
• Presented lesson plans left behind by instructors and provided alternate assignments or activities when no lesson plan or other activity was provided.NEIGHBORHOOD CREDIT UNION, Dallas, TX 2002 – 2005
Lending Manager (2004 – 2005)
• Managed a broad loan portfolio, including home equity, home improvement, credit cards, and other consumer lending. Maintained full regulatory compliance within the lending department.
• Directed the activities of a staff of 20 to 25 employees and managed all aspects of staffing, including hiring, onboarding, training, discipline, and termination.
• Aided the Vice President of Lending with strategic outreach and marketing efforts. Collaborated with other departments to promote overall business development, expanding existing portfolio.
• Proactively pursued professional development in both finance and team management.
Collections Manager (2002– 2005)
• Worked closely with the Vice President of Lending to research and consider new products based on their potential to promote membership growth.
• Leveraged effective planning strategies to organize and prioritize overall workload.
• Coordinated overall compliance with regulations and other established guidelines.
• Designed new policies and worked with management to revise and implement them with the goal of improving profitability and regulatory compliance.
• Worked with other departments to cross-train all employees on basic collections efforts.CITY EMPLOYEES CREDIT UNION, Dallas, TX 1989 – 2001
Collections Manager (1999– 2001)
• Directed a collection staff in their daily activities, maintaining a high standard of performance and promoting excellent team morale.
• Collaborated with the Vice President of Lending to analyze loss prevention and regulatory compliance efforts and provide recommendations for improvement.
• Coordinated with other departments to implement cross-training efforts, fostering a sense of community and aiding ongoing collections efforts.
Branch Manager (1989 – 1999)
• Managed all aspects of operations management. Coached employees to promote superior customer service, asset security, and operational efficiency.
• Directed new account procedures, including membership information and counseling.EDUCATION
Bachelor of Business Administration, Angelo State University, San Angelo, TX
Education
BBA – Management
Angelo State University, San Angelo, Texas
Counties or Cities/Zip codes
Gregg, Upshur, Smith, Rusk, Harrison, Panola, Marion
Gender
- Male