Rhonda Anderson
Banking Mortgage Finance Management
Wichita, KS 67036
61soriano@gmail.com
+1 620 409 0163
Obtain long-term employment that will utilize my skills and experience in all areas of Managing,
Administrative Asst, Marketing, Sales or Banking, Financing, Mortgage Loan processing, closing and
originating.
NMLS #1114609
Authorized to work in the US for any employer
Work Experience
Administrative Assistant II Officer
Bank of the West – BMO – Wichita, KS
December 2020 to September 2023
Assistant for two managers for contact center for the bank. Duties include but are not limited to assigning
access is in training for all contact center staff and including new hires in on-boarding. Other duties
may be assigned for troubleshooting access, assignments day to day from managers, email staff, team
members and managers with any correspondence delegated from CC managers work 100% remote.
Due to Bank Merger position eliminated 9/15/23
AVP Operations Marketing & Business Development Officer
CONWAY BANK, N.A – Argonia, KS
June 2019 to December 2020
• AVP Operations/Marketing & Business Development Officer
Oversee the Bank Operations and 14 Teller/CSRs. Daily operations consist of monitoring security, fraud,
deposits, reports, adhering to FDIC regulations, providing excellent customer Service.
We always focus to increase deposits and through training, development and workshops for more
knowledge. I have implemented a change to cross selling to new and existing customers, new training
for Retail Bankers for this purpose and to assist for their growth in experience and income. Leading in
Customer Service training for our customers to experience the highest level of Service.
I am responsible for monthly audits & quarterly audit reports and present my findings to Security Officer,
Management and the Board of Directors.
I am well-versed and proficient in a variety of enterprise-level software systems, including QuickBooks,
Loan soft, Calyx Point, Encompass, FI serve, CSI (Compliance Bank Software), DCI, Deposit Origination,
Excel and Microsoft Office.
Left for remote position with Bank of the West now BMO HARRIS
Deposit Operations Branch Manager
KANZA Bank – Wichita, KS
January 2019 to May 2019
Branch Manager
and Business Development Officer for Deposits
Recruited by Conway Bank and location closer to home
Oversee Bank Deposit Operations for the Branch and 4 Retail Bankers. Daily operations consist of
monitoring security, deposits, reports, adhering to FDIC regulations, providing excellent customer
Service. Training Bankers, scheduling, cash, vault and Branch balancing, payroll and auditing.
I am responsible for monthly audits & quarterly audit reports and do present my findings to Security
Officer, Management and the Board of Directors.
In an effort to increase assets for the Branch, as they were specific to hiring me for asset increase, I have
implemented a change to cross selling to new and existing customers, new training for Retail Bankers
for this purpose and to assist for their growth in experience and income. Leading in Customer Service
training for our customers to experience the highest level of Service.
I am well-versed and proficient in a variety of enterprise-level software systems, including QuickBooks,
Loan soft, Calyx Point, Encompass, FI serve, CSI (Compliance Bank Software), DCI, Deposit Origination,
Excel and Microsoft Office.
Senior Mortgage Loan Consultant
Mohave State Bank – Bullhead City, AZ
January 2018 to December 2018
After Bank Merger end of 2017 I returned to the Mortgage Industry
Originate all residential and construction loans for all of Arizona and 49 other states. Also did some preloan processing and loan processing of my own files.
Move to Kansas
VP Operations Manager
Town & Country Bank – Saint George, UT
December 2013 to December 2017
Due to Bank Merger left 12/2017
Oversee the Bank Operations and 8 Concierge Bankers. Daily operations consist of monitoring security,
deposits, reports, adhering to FDIC regulations, providing excellent customer Service. Implemented 5
new software integration between 2014 & 2017. Deposit asset increase since 12/2013 as a strategy
change to cross selling to new customers and existing, implemented security levels, 2014 survey showed
Highest Level of Customer Service since Bank opening.
As VP of Operations and Deposits for four years with Town & Country Bank, I was responsible to oversee a
Bank of assets at year end 2017 of $152,000,000.00. This consisted of supervising 8 Concierge Bankers
includes employee bi-annual and year end reviews, audits, reports to Management and Board of Directors
monthly/quarterly, adhering to FDIC and State Banking regulations, daily audits of ACH/wires, insuring all
internet and online banking remained secure, implemented 5 software upgrades and integration. I also
lead internal contract and expense audits, and I managed department rebuttals to compliance reports.
I was also responsible for organizing monthly & quarterly financial reports into concise overviews and
presenting my findings to Management and the Board of Directors. My strategic recommendations were
praised by the CFO and President as “a vital component of the Banks net worth.”
I am well-versed in a variety of enterprise-level software systems, including Quickbooks, Loan soft, Calyx
Point, Encompass, Fiserv, CSI (Compliance Bank Software), Excel and Microsoft Office. In an effort to
increase assets I implemented a change to cross selling to new and existing customers which brought
deposit assets increase of 51% from 2013 to 2017.
Service/Marketing/Office Manager
Texas Roadhouse – Marana, AZ
April 2008 to November 2013
St. George, UT
Oversee the Office Operations, all office accts payable, Providing Excellent Customer Service from daily
Guest dining to Guest satisfaction in the case dining was not 100%, Manage all local store restaurant &
catering events, fundraising, community events, donation requests, Operate FOH Operations managing
110 Staff/scheduling/Guests and oversee all security for Office and FOH, – Excelled with Community
partnerships / Recognized by Chamber of Commerce as Excellent Community Servant
Personal/Business Banker
Bank Of America – Henderson, NV
November 2010 to May 2011
Open all accounts as Personal, Membership and Small Business Banker, provide advise to type of
accounts, loans, and all areas of cross or up sell bank products, open new accts, advise on saving options,
Customer Service is my expertise.
Was offered Full time position with Texas Roadhouse in St. George, Utah and relocated ( I had to work
part time on weekends for the St. George location and worked Full time with B of A) Finished #5 Banker
in Las Vegas Metro Market out of 125 Bankers within 60 days out of training
Education
Diploma
Brainerd High School – Brainerd, MN
Skills
• Training & Development (10+ years)
• Project Management for software upgrade and implementation (10+ years)
• Operation
• Brokerage
• microsoft office, excel
• budget
• training
• Word
• Strategic Planning
• Marketing
• Business Development (10+ years)
• Management Experience (10+ years)
• ACH
• Banking
• Credit Analysis
• Financial Management
• Internal Audits
• Loan Origination
• Financial Report Writing
• Underwriting
• Fair Housing Regulations
• Loan Officer Experience
• Office Management
• General Ledger Accounting
• Account Reconciliation
• Accounting
• Time Management
• Negotiation
• Customer Service
• Accounts Payable
• Bank Reconciliation
• Accounts Receivable
• Merchandising
• Pricing
• Bank Secrecy Act
• Loan processing
• Lending
• UCC law
Awards
Service Excellence Award
Several commendations for Service Excellence
Certifications and Licenses
NMLS 1114609
September 2013 to Present
Driver’s License
MLO
Additional Information
Skills
Skills Name Skill Level Last Used / Experience
Computer All programs – Expert currently using / 33 years
Internet Expert currently using / 18 years
Project management