Objective
To obtain a Supervisory/Management position in the human services field.
Experience
CASCADE CLOSINGS
3/2021-PRESENT
Notarize all escrow/title companies documents for buyers, sellers, refinancing. Excellent customer service as well as efficient and organized.
BRISTOL AIM BUSINESS OFFICE COORDINATOR 4/2020 TO 6/2020
Supervise Medical Assistant, LCSW and Nurse Practitioner. Create Standard work for all department needs. Schedule all Palliative care patient’s in facilities and at home. Set up DME/Lab accounts, create the EMR (AdvancedMD). Set up the company’s infrastructure (this is a start up company), create call schedules, LEAN methodology, basic office duties, troubleshoot any issues and escalate appropriately. Participate in daily video conference calls, provide conflict resolution, train all incoming staff, credential all providers.
SURGERY SCHEDULING/PMC SUPERVISOR OHSU 10/2014 TO 4/2020
Built and lead a team of 13 employees within the Surgery Scheduling department. Troubleshoot any escalations brought forth, constant process improvement, LEAN Methodology, create standard work and implement, participate in Kaizen events, attend various departments daily huddles, constant connection with surgeon’s/managers/nurses/department heads, maintain staffing levels, project management, create daily job assignments, data tracking, conduct employee reviews, recruitment and retention, employee retention, provide conflict resolutions, create department SOP’s (Standard Operating Procedures), train all incoming staff, update and maintain the OR scheduling grid within Epic (EMR), supervised teleworking, called patient’s with surgical information, and the liaison between our office and management.
PAS Coordinator II (Lead Worker) OHSU 8/2012 to 10/2014
Schedule surgeries and anesthesia cases within Epic, coordinate and produce daily OR schedule for multiple surgical sites in a lead role. Manage and interpret group emails while attending various daily huddles. Liaise between scheduling team, management, Practice Surgery Schedulers (PSS), and physicians. Responsible for training of all surgical scheduling staff and PSS. Generate the daily job assignments, copy and maintain OR pick lists, provide conflict resolution and constructive feedback to team members. Aid in the creation and implementation of new polices while adopting LEAN standard work processes within the department. Create and maintain training forms for all Periop areas. Provide aid with critical troubleshooting for managers and medical providers in a team environment. Conduct staff/PSS meetings, update and maintain OR scheduling grid within Epic, while maintaining minimum staffing levels with the emphasis on customer satisfaction.
PAS Coordinator II OHSU 9/2008 to 8/2012
Schedule surgeries and anesthesia cases within Epic, coordinate and produce a daily OR schedule for all sites. Basic office duties including the maintenance and interpretation of group emails while calling next day or 3-day out patients with their surgery check in times. Strong medical and surgical terminology. Liaison between the OR’s and Practice Surgery Schedulers (PSS). Excellent communication skills.
PAS Resource Specialist OHSU 8/2000 to 9/2008
Responsible for maintenance of daily schedule in a dynamic OR environment. Basic office duties, strong medical/surgical terminology, schedule daily surgeries, multi-line phone, assist the charge RN and anesthesiologist in daily OR upkeep, create documents for front desk staff, strong communication skills, fluent in Epic.
Education
B.S., Sociology, Portland State University 6/2000
B.S., Psychology, Portland State University 6/2000
Certificate, Human Relations, Portland State University 6/2000
A.A.S., Medical Transcription, Allied Business College 12/2006
Skills
Change Acceleration Process (CAP), Epic Op Time, OPEX, Emerging Leader Series, QDOC, New Leadership Foundations series (CWH), AdvancedMD, LEAN Methodology, Credentialing, Certified Notary Public.
References: available upon request