Skills: Familiar with SAP, Fortracs Default Suite, Vendorscape; DRI; MSP; CMAX; Lender Live; I-Vault; Passport; Yardi (P260); 5Bros; Pacer; MIS Reporting; FHA Connection; VALERI and LPS Efficient with providing adequate training and updating procedures and policies; Create and facilitate both IN-PERSON and ONLINE instructor-led learning; Outstanding presentation skills with the ability to build rapport with trainees and hold audience’s attention; Experience with developing eLearning content modules; Strong computer skills and knowledge of MS Office (Word, Excel, Vision, PowerPoint, Outlook); Clear understanding of servicing guidelines for FHA, VA, MI, FNMA, FHLM and Private Investors; 65wpm; Efficient with problem solving and time management.
Achievements: Default Wall of Fame 3rd Quarter 2008 (Chase); Team Player of the Month February 2012 (Chase Home Finance); Project Management Course Completion February 2014 (Chase); Gold Shield Award December 2016 (US Bank); Associate of the Month August 2018 (Pollock)
Experiences:
Pollock Orora October 2017 to Present
Purchasing Assistant; Work closely with all divisions and departments at Pollock. Place, confirm and maintain Direct Purchase Orders for all Centralized Buyers on a daily basis; Process administrative tasks for buyers including vendor returns, stock transport PO maintenance and process buyback Purchase Orders, maintain cost changes and freight, execute and setup production boms; Backup to buyers and expeditors during sick or vacation; conduct training for expeditors; conduct process improvement analysis; create, update and maintain processes, procedures and job aids; Vendor Improvement Program.
Pollock Orora October 2017 to Present
Expeditor; Work closely with all divisions and departments at Pollock. This includes customer service, accounting, merchandising, sales, warehouses and transportation; Follow up on assigned vendors and consistently communicate the status of purchase orders; Additional responsibilities include processing vendor pick-ups, vendor returns, production BOMS, resolving discrepancies, and working with transportation and warehouses to maintain workflow; Develop personal relationships with vendors to help Pollock with our vendor performance improvements and to make sure they meet our service level expectations; Work with merchandising team and buyers to identify areas of improvement regarding vendor performance. Set up, prepare and lead vendor performance management meetings. Provide training to new hires and team associates
US Bank August 2015 to July 2017
Supervisor: managed QA, VA and FHA Post Sale teams that consisted of three to ten employees; monitor assigned tasks of employees; complete weekly and monthly production scorecards; conduct weekly team meetings; provide monthly trainings to employees; review and organize monthly Quality Assurance Reviews to our Vendors and Line of Businesses; Ensure reporting is accurate and capturing the correct inventory count; send list of loans to claim analysts to file or conduct quality assurance review; Perform the necessary managerial duties to ensure team is exceeding in performance; assist with process improvements and updating spreadsheet to ensure timely completion of projects
Chase Home Finance May 2013 to August 2015
Claims Senior Team Lead: assist with managing a team of seven employees; monitor assigned tasks of employees; complete weekly and monthly production scorecards; conduct weekly team meetings; provide monthly trainings to employees; review and organize daily liquidation reports to send out to Investor Reporting; send list of liquidated loans to claim analysts to file; organize and email monthly loss report to private investors; train new employees; assist analysts with questions pertaining to filing claims and reviewing receivables; assist with claim filing when necessary; review control reports; update procedures and job aide; correspond and respond to Private Investors inquiries; file claims before within 30 days of short sale completion date to original investors (Mortgage Insurance, Freddie Mac, Fannie Mae and Prime/Non Prime Private Investors, VA, FHA) in order to retrieve deficiency on home loan; attend department and investor meetings in person or via conference call
Chase Home Finance February 2008 to May 2013
Quality Analyst: Review a sampling of mortgage loans to ensure quality standards are being met internally based on Client, Investor and Agency specific guidelines; Ensure reviews are performed timely and meet all expected Service Level Agreements; Provide analysis for trends and risks identified during the review process and provide recommendation for improvement where needed; Effectively and efficiently document all findings, updates and changes through proprietary software; Manage time, prioritize responsibilities and handle multiple tasks in order to meet required completion and reporting deadlines; Review and organize daily liquidation reports to send out to Investor Reporting.