Certified Mobile Notary Service

Full Name

• Deborah A. Walenchok

About Me

• I am a mother, grandmother and great-grandmother. Most of my career life has been in the real estate industry and medical insurance industry. My husband and I own two antique vehicles. We enjoy going to car cruises and watching our grandchildren in sporting events and other activities.

Telephone Number

• 412-708-6141

Available Hours

• Morning
• Afternoons

City and State

• McKees Rocks, PA

Your Zip code

• 15136

E-mail Address

• debwalenchok@verizon.net

Commission Number

• 1173177

Commission Expiration

• 03/03/2028

Resume

• DEBORAH WALENCHOK
  412-708-6141 |dwalenchok@verizon.net| http://www.linkedin.com/in/deb-walenchok-1 | McKees Rocks, PA
  SUMMARY
  Organizational leader with experience in office administration, benefits, employee management, policy and procedure
  development. Excellent written and verbal communication skills with exceptional customer service abilities.
  SKILLS
  Customer Service | Project Management | Team Leadership | Training and Development | Public Speaking | Fiscal Responsibility
  and Oversight | Benefits Administration | Attention to Detail | Ability to Multitask | Organization | Analytical Thinking |Microsoft
  Office Suite | Real Estate Closing Procedures and Regulations
  PROFESSIONAL EXPERIENCE
  RADIAN SETTLEMENT SERVICES, INC. Moon Township, PA 2019-Jan 2024
  Post-Closing Specialist III, Supervisor, Team Leader, Recording Services Representative
  Supervised 5-10 employees within the recording and document control teams.
   Conducted employee performance reviews (monthly and annually).
   Kept daily production levels and reporting accounts.
   Key to motivating team and fostering a collaborative environment.
   Developed a Recording Handbook, including standard operating processes, which became instrumental to all
  departments from title curative to recording.
   Served as resource to upper management about recording processes and rejection issues.
   Trained and mentored employees in the recording process.
   Collaborated with hundreds of recording offices nationwide.
   Found areas for improvement, including systemic processes that led to increased productivity and smoother workflow.
   Obtained refunds for overpayments of recording fees and/ transfer taxes.
  COMMONWEALTH USA SETTLEMENTS, Pittsburgh, PA 2016-2019
  Recording Specialist
   Reviewed recordable documents for accuracy.
   Prepared and sent documents for recording electronically and manually (direct mail).
   Researched and resolved rejected recordings.
   Mentored new employees.
   Aided in post-closing review and shipment of mortgage documents.
  MCCORMICK REAL ESTATE AND PROPERTY MANAGEMENT, Pittsburgh, PA 2014-2016
  Office Manager
   Responsibilities included website development, marketing, and day-to-day operations for a commercial real estate
  office including bookkeeping, accounts payable & accounts receivable, customer service, tenant communications and
  vendor management.
   Increased exposure to real estate listings through social media advertising.
   Collected several past due account receivables.
   Created real estate listings and brochures for new and current properties.
   Assisted in property management.
  BANK OF AMERICA, Pittsburgh, PA 2012-2014
  VP / Foreclosure Specialist
  Reviewed and prepared mortgage documents for foreclosure processing.
  COVENTRY HEALTH CARE, LOCATION, Moon Township, PA 2011-2012
  Medical Claims Processor
  Responsibilities included review and approval of medical claims in accordance with contracts as a third-party administrator.

  Deborah Walenchok 412-708-6141|debwalencok54@gmail.com Page | 2
  VALOR HEALTH CARE, Monaca, PA 2009-2011
  Clinical / Administrative Assistant
   Provided patient check in, insurance verification, patient demographics, vital signs, clinical lab draws, scheduling and
  other administrative / clinical support duties.
   Developed processes for the clinical lab area and brought lab into compliance with local, state and Federal
  regulations. Lab achieved 100% compliance and was audit free.
   Maintained compliance with HIPPA and VA regulations.
  COVENTRY HEALTH CARE, Moon Township, PA 2005-2008
  Senior Customer Service Representative
   Trained employees on the Medicare Part D program and responded to customer and agent inquiries regarding prescription
  programs, in this call center environment.
   Developed conflict resolution skills and was the key agent for resolving agent and customer conflict in addition to
  partnering with CMS via online correspondence to resolve customer inquiries.
   Fundamental in the development of the new department offering private fee for service insurance.
   Conducted employee training, assigned projects to employees, developed policies, procedures, and processes and
  supervised agents.
   Developed working knowledge of Medicare Regulations and HIPPA.
  COMMUNITY INVOLVEMENT
   Organized Car Cruise Fundraiser to help with medical costs for an infant heart transplant recipient. Raised over $5,000.
   Increased membership 100% in DCI AMT Student Charter and coordinated multiple functions including fund raising, speaker
  presentations, and community events.
   Established first of kind scholarship for non-traditional students at Geneva College. Scholarship endowed within six months and
  the first award was presented within the first year.
   Lay Minister – prepare and deliver motivational messages to congregations and individual groups.
   Christian Education Director – developed educational programs and lessons for children of all ages.
   Treasurer, Coraopolis Presbyterian Church – Found and resolved areas of overpayments and sales taxes. Reduced spending by
  35% and developed processes to ensure effective and correct accounting and payroll processing. Conducted an audit of
  personnel files to ensure compliance.
  EDUCATION
  Geneva College, Beaver Falls, PA
  Master of Science, Organizational Leadership
  Bachelor of Arts, Human Resources Management
  Associate of Applied Science, Business Management, Community College of Allegheny County, Pittsburgh, PA
  Medical Assistant, DCI Career Institute, Monaca, PA
  LICENSES
  Notary Public, PA

LinkedIn

• http://www.linkedin.com/in/deb-walenchok-1

Education

• Master of Science – Organizational Leadership; Geneva College, Beaver Falls, PA
  Bachelor of Arts – Human Resources Management; Geneva College, Beaver Falls, PA
  Associate in Applied Science – Business Management; Community College of Allegheny County, Pittsburgh, PA

Counties or Cities/Zip codes

• Allegheny County

Gender

• Female