Darrin Reinertsen
Allen, Texas 75002
469.989.3405 | darrin.reinertsen@gmail.com
PROFESSIONAL SUMMARY
• 10+ years of combined experience in Customer Service and Logistical Duties.
• Strong leader and team member who can also work independently.
• Highly motivated with a positive attitude to achieve and exceed goals and tasks set forth by management.
• Great ability to apply critical thinking to solve problems individually or in a collaborative environment.
CORE SKILLS
• Troubleshooting
• Customer Service
• Computer Diagnostics and Repair
• Communications
• Understanding of Ticketing Systems
• 5 years of POS experience • Microsoft Office Suite
• Logistics
• Leadership
• Teamwork
• Attention to Detail
• LAN troubleshooting
WORK EXPERIENCE
Bandera Integrated Services, IOT Technician 01/2023-Present
• Daily installation of various IOT devices including hubs, smart switches, motion detectors, smart locks, smart switches, leak detectors and thermostats.
• Daily troubleshooting of all problems associated with the local network.
• Travel to different locations on an as needed basis to complete work orders for customers.
• Worked closely with local maintenance to determine the best solutions for all problems for installation of new equipment.
Humano, Travel Team Lead 10/2021-04/2022
• Assigned daily tasks to team members to ensure KPI’s were met or exceeded.
• Disseminated daily safety, quality, and other relevant information during daily pre-shift meeting.
• Gave associates feedback on job performance weekly and daily if needed.
Pratt Industries, Forklift Operator 03/2021-09/2021
• Operated forklift loading pallets of corrugate from production line into proper trailer.
• Completed daily operation forklift checklists according to policy.
• Moved inventory in the WMS system with RF scanners for proper inventory control.
• Assisted with weekly cycle counts and made corrections in WMS when necessary.
JW Logistics/Lyneer Staffing, Shift Supervisor 10/2020-01/2021
• Oversaw shift operations of up to 35 associates.
• Received incoming trucks and entered them into the system.
• Dispatched trailers and recorded information into the system.
• Coordinated with corporate dispatch to adjust trailer arrivals and departures.
Arrow Tubing Fabrication, Machine Operator Lead 01/2020-06/2020
• Directed daily man-hours to ensure compliance with shipping schedule.
• Responsible for the Safety and Quality over 1st and 2nd shifts.
• Communicated all daily, weekly, and monthly KPI’s to Site Leadership.
• Issued prompt feedback to all associates when needed.
Mars Chocolate North America, Line Manager 2013-2018
● Coached and performed feedback with associates.
● Performed daily safety meetings with team and conducted routine shift safety inspections.
● Acted as one of the only associates to learn and perform programming for the palletizers.
● Held quarterly team meetings with associates.
Coca-Cola, Forklift Operator/Warehouse General Labor 2010-2013
● Assured product quality by using first in first out (FIFO) procedures.
● Understood and adhered to general plants safety regulations on a consistent basis.
● Received trucks, bulks, minors, and other outgoing goods.
● Filled orders correctly and in a timely manner.
EDUCATION AND CERTIFICATIONS
ACI Learning Center Program Completed: 08/2022
Computer User Support Specialist Program
Certifications: ITIL Foundations
Certifications Pending: A+, Network+, Security+
MILITARY EXPERIENCE
U.S. Air Force 1986-1992
Kansas Air National Guard 1992-1996