- Lorena, TX
- December 16, 2025
I have extensive experience in the insurance industry. I have held roles in account administration, file review, and various others. I have experience dealing with a variety of clientele and customers. I am currently a part-time college student and have desires to grow and excel in the professional industry.
Education
I am currently a part-time student at McLennan Community College
I attended classes full-time for a year, studying as an English major
Experience
• Specializing in data management to ensure timely and efficient claims handling for a nationwide insurance carrier
• Create and maintain reports focused on by not limited to cycle times, quality, customer satisfaction, and throughput
• Assist in monitoring escalations to ensure they are handled timely
• Logistical claim assignment for both desk and field
• Specializing in data management to ensure timely and efficient claims handling for a nationwide insurance carrier
• Create and maintain reports focused on by not limited to cycle times, quality, customer satisfaction, and throughput
• Assist in monitoring escalations to ensure they are handled timely
• Logistical claim assignment for both desk and field
• Final file review with adherence to company policy, guidelines, and accuracy for residential, mobile home and small commercial, for catastrophe and daily claims
• Revise Xactimate Estimates to ensure compliance and accuracy
• Provide direction and feedback to field adjusters
• Final file review with adherence to company policy, guidelines, and accuracy for payment release
• Review and adjuster claim reserves for accuracy
• Review claim action items and determine next steps
• Review and request vendor payments
• Review First Notice of Loss and set up the claim file
• Combine digital files and upload to system, data cleanup, assigning claim files in Xactananlysis for review, supplemental work and recoverable depreciation