Shamika Sims, CPM, Salesforce Associate Atlanta Metropolitan Area
shamika_sims@yahoo.com
linkedin.com/in/shamika-s-394587130
Summary
Experienced Sales with a demonstrated history of working in the mining & metals industry. Skilled in Negotiation, Sales, Continuous Improvement, Purchasing, and Manufacturing. Strong sales professional with a Bachelor of Science – BS focused in Business Administration and Management, General from University of Phoenix.
Experience
Senior System Analyst
CVS Health
Jul 2021 – Present (2 years 7 months)
Working with project managers, business stakeholders, and subject matter experts across multiple functional areas to define overall application requirements and design considerations; may act as a Project Manager for lower complexity projects
— Mapping and improving processes within application capabilities as required
— Creating and leading User Acceptance Testing
— Utilizing analysis and data management tools to ensure data integrity within sales applications
— Developing and/or updating operational decision support tools including executive dashboards and reports
— Facilitating and/or recording trainings; producing concise communications and/or job aids for process and system change management
— Supporting end user requests and troubleshooting issues that come in from the “Sales Support” case queue or directly; providing coaching and mentorship to enable end user success
Sales Enablement Specialist
Ryerson
Sep 2017 – Mar 2021 (3 years 7 months)
-Manage the portfolio of standard Reports and Dashboards used to provide consistent, timely and actionable information to the commercial team and control the flow of report creation, deletion and enhancement.
-Assist commercial team with creation of custom / personal Reports and Dashboards to provide data to meet unique short term requirements for information.
-Leverage research tools and coordinate with corporate Marketing to create, validate and qualify lists of high probability Prospects and distribute to the commercial teams for targeting.
-Build strong working relationship with Regional Presidents, Multi-market general managers, sales managers and sales reps in order to establish and implement tools, processes and best practices within the commercial organization
-Drive the creation of Customer Engagement Teams for seamless collaboration between cross functional members of the Ryerson commercial, product and leadership teams.
-Understand the sales process and provide remote and on-site training to commercial team members on the correct use of new and existing Salesforce.com functionality which includes the creation and updating of training materials where appropriate
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– Monitor adoption, utilization and compliance and report findings to Multi-market and executive management.
-Subject matter expert on Salesforce.com functionality providing ad-hoc support for both regional and corporate departments on special requests, enhancement development, testing, etc.
-Use software such as Cognos, SAP, Salesforce.com, SPSS, Google Analytics, Excel or Access to extract, analyze and synthesize data in order to provide timely, accurate business insights.
-Create, improve and deploy assessment tools. Compile and analyze assessment data and make recommendations for improvement. Present findings and recommendations to service center and Multi Market Managers.
Inside Sales Representative-Fabrication
Ryerson
Jan 2016 – Sep 2017 (1 year 9 months)
-Collect and analyze data in order to estimate the time, money, materials, and labor required to manufacture metal products and assemblies.
– Identify and quantify cost factors, such as production time and raw material, equipment, and labor expenses
-Read blueprints and technical documents to prepare estimates
– Collaborate with engineers, architects, owners, and contractors on estimates
– Evaluate a product’s cost effectiveness or profitability
– Recommend ways to make a product more cost effective or profitable
– Prepare estimates for clients and other business managers
– Develop project plans for the duration of the project
– Coordinate the activities of various departments to ensure appropriate overall account management is successful and customer’s requirements are met.
-Works with service center and regional sales/product management to develop quotations and contract proposals that are responsive to customer needs
– Overall customer account management including implementation of MOU’s margin analysis, competitive market information, and quality improvement initiatives.
-Provide technical input into bid proposals, projects and technical documents within the sales process and identifies additional sales opportunities with existing customers
– Other job-related duties as assigned by management
Ryerson Academy
Ryerson
Jul 2015 – Jan 2016 (7 months)
-6 month classroom-based hands-on training, covering topics such as sales skills, negotiation skills, product training, etc.
– Interacts frequently with a large customer base across multiple geographic markets on contractual, transnational and fabrication business
– Responded to customer quotation requests, needs, inquiries, and complaints/concerns
– Processed customer requests (i.e. quotations and order entry)
-Sources for items that Ryerson did not stock
-Generated sales leads through proactive communication and marketing efforts
-Worked closely with different departments throughout the Company (i.e. credit, procurement, operations)
-Performed other duties as assigned
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Quality Assurance
Ryerson
May 2012 – Jun 2015 (3 years 2 months)
-Prepared various documents supporting our process such as PPAP’s, Control Plans, FMEA, Parts Submission Warrants, and Process Flow Charts
-Reviewed and approved PPAP submissions
-Inspected raw material
-Inspected all finish products to ensure it is exactly what the customer ordered,
-Maintained tool calibrations
-Routine inspection of the burn tables to ensure the operators are producing product that fits the customer’s requirements
-Ensured finish product is delivered to customers on time
-Visited customers and outside partners to see their process and discuss any quality concerns -Assisted Process Improvement Manager with process mapping for the facility
-Implemented additional checks to reduce the bottleneck at certain operations
-Developed new documents for better traceability
oxy burner
Ryerson
Jul 2011 – May 2012 (11 months)
Education
Bryan University
Associates, Fullstack Web Developer 2020 – 2022
University of Phoenix
Bachelor of Science – BS, Business Administration and Management, General 2014 – 2017
Skills
Salesforce Associate • Project Management • Customer Service • Sales • Negotiation • Leadership • Purchasing • Manufacturing • Inventory Management • Continuous Improvement
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