EXPERIENCE
VICE PRESIDENT-BUSINESS SYSTEMS ANALYST, LOS Angeles, CA
City National Bank, April 1999-November 2015
• Managed mortgage loan documents. Worked with Compliance and Legal on document content and performed coding of documents.
• Assessed usefulness of pre-developed application packages and adapted them to user environment.
• Developed, documented and revised system design procedures, test procedures and quality standards.
• Prepared release notes and trained staff on document and system changes/implementation.
• Provided staff and users with assistance solving computer-related problems, such as malfunctions and program problems.
• Expanded and modified system to serve new purposes and improve workflow.
• Troubleshooted program and system malfunctions to restore normal functioning..
BUSINESS SYSTEMS LIASION, CITY of Industry, CA
Home Savings of America, May 1994-March 1999
• Managed mortgage loan documents library. Worked with Legal and Compliance on document content. Provided written Business/System requirements for programmers.
• Developed document and revised system design procedures, test procedures and quality standards needed to set up and alter system.
• Supervised computer programmers and other systems analysts and served as project leader for systems projects.
• Worked with computer systems and programs.
• Assessed usefulness of pre-developed application packages and adapted them to user environment.
• Consulted with management to ensure agreement on system principles.
• Tested, maintained and monitored computer programs and systems and coordinated installation of computer programs and systems.
• Expanded and modified system to serve new purposes and improve workflow..
SENIOR LOAN CLOSER FUNDER, Upland, Arcadia, and Pasadena, CA
Home Savings of America, September 1989-May 1994
• Prepared and typed loan applications, closing documents, legal documents, letters, forms, government notices and checks using computers.
• Verified and examined information and accuracy of loan application and closing documents.
• Scheduled and conducted closings of mortgage transactions.
• Boarded loans on computer system for servicing..
EDUCATION
HIGH SCHOOL DIPLOMA, Covina, CA
Covina High School