Hands-on supervisor with extensive experience in support operations, process improvements, and project management. Adept at providing technical support to various stakeholders and leading cross-functional teams in improving business processes and workflows. Evaluates business processes and needs, and leverages industry knowledge, problem-solving, and communication skills to implement initiatives that drive efficiency and streamline operations.
AREAS OF EXPERTISE
• Project Management • Package Process Management • Information Library
• International Operations • Business Process Improvement • Regulatory Compliance
• Operational Support • Product Governance • Internal & External Reporting
PROFESSIONAL EXPERIENCE:
UNITED PARCEL SERVICE (UPS)
Information Library Supervisor, BIA System Development March 2020 – March 2022
Led and manage highly complex projects and provides guidance to a team of Business Systems Analysts (BSAs) on cross-functional projects. Served as a liaison between the business community and Information Technology (I.T.) to support Information Library. Collaborated with key stakeholders to document requirements, determine solutions, assist in addressing any project impediments, and prioritizes demand in accordance with business needs and IT capacity.
• Assisted in management and maintenance of I.S. application. Worked with Data Modeler and various users to create new table, data elements, text description, decode and ensure the data text context are formatted correctly and is in compliance with UPS Information Library.
• Led the team in implementing IS programs, procedures and policies. Completed ad hoc queries and analysis to ensure data security and accuracy.
• Initiated approximately 60 new projects annually. Led the gathering of business requirements, deployed implementation guidelines, conducted user acceptance test and provided post deployment support.
• Led the source application team in understanding data structure using information to develop and document repository requirements. Responsible for the centralization for over 90 UPS source systems for end user reporting.
• Managed data governance processes related to data quality and information management.
• Provided operational support to Information Systems (I.S.) solutions on regular changes to business demands.
• Ensured knowledge is current on Information Library data processing systems and regularly advised enhancements for data processing procedures.
• Supervised intern projects within the group.
• Managed and administered user access to Information Library system and tools, including ensuring user access is in compliance to UPS approval security structure.
UNITED PARCEL SERVICE (UPS)
Data Warehouse Repository Supervisor, BIA System Development January 2019 – March 2020
Worked with corporate sponsors (e.g., Sales, Marketing, Industrial Engineering, Package Process Management, Operations, Revenue Management, F&A, Customer Technology, etc.) and data source application teams to provide enterprise-wide data integration for the purposes of providing business intelligence through analysis and reporting.
• Streamlined the business impact and communicated business requirements to repository Information Systems (I.S.) teams.
• Advised the source application to understand data structure, definition, use, and meaning using that information to develop and document repository requirements. Managed users and user roles. Provided quality assurance of imported data.
• Collected, analyzed, communicated, and reviewed business needs. Managed the reporting database environment and reports. Evaluated changes and updates to source production systems during project release.
• Interacted with users to provide support, facilitate user training sessions, and support repository development.
• Developed reports and analysis for Users.
• Supported data warehouse in identifying and revising reporting requirements. Supported initiatives for data integrity and normalization. Managed the reporting database environment and reports.
• Participated in functional design ensuring the proposed solution meets the goals and objectives of the requirements. Provided technical expertise on data storage structures, data mining, and data cleansing.
UNITED PARCEL SERVICE (UPS)
Corporate Industrial Engineer Supervisor, Package Process Management June 2009 – December 2018
A subject matter expert for international operations technology projects. Provided support to existing technology and new operations systems. Developed business cases to ensure technology, automation, and larger scale projects are aligned with UPS’s corporate strategy. Served as the liaison between stakeholders, software engineers, and software users which required a thorough understanding of UPS operations and processes as well as technology.
• Conferred with cross-functional teams to determine project feasibility. Conducted data research to prevent duplication of efforts.
• Conducted survey meeting with end users to clarify business requests to determine project cost.
• Gathered business requirements, maintained data for larger scale operation projects.
• Assessed UPS application to followed state, federal, and international laws and regulations relevant to its operations to be compliance with Customer and Border Protection (CBP) data manifest system (Automated Commercial Environment).
• Led project life cycles (i.e., project scope, schedule, initiation, functional requirements, design, building, user acceptance test, implementation and support the post deployment) to see projects from beginning to end.
• Analyzed and reported application defects to Information Systems (IS) to ensure resolution prior to deployment.
• Completed user acceptance testing and provided post operational project support.
• Provided daily operational support to air and ground transportation region coordinators with regard to strategic shipment data plan that corresponds to proper load and movement for entire shipment plan flow.
• Managed EDI data flow correctly uploaded to UPS database, Brokerage System and aptness to scan the barcode label.
• Ensured air and ground data manifests were assigned to appropriate load/movement prior to migrating manifest reports to international custom systems. This allowed the government to quickly determine if incoming cargo posed a risk or if package can proceed into the country.
• Monitored shipment data bond number to ensure proper messaging to the brokerage systems. Maintained a list of authorized partners who can use carrier custodial bonds. This significantly reduced wait time for processing at Ports of Entry.
• Documented regulatory compliance procedures across organizational structures.
• Served as the first escalation level contact for all air and ground international flight related issues to shipment data movement prior impacting the service failure.
• Supervised specialists, interns, and part-time supervisors within group.
EDUCATION:
Northeastern University, Boston, MA
Bachelor of Science in Electrical Engineering Technology
Chubb Institute, Parsippany, NJ
Certified Massage Therapy