Executive Summary
Motivated, passionate, and energetic graduating college student seeking to gain experience and expertise in an immersive and inclusive atmosphere to further my education and utilize my organizational, communication, and leadership strengths. Pursuing an opportunity to develop stronger conflict resolution management, strategic planning, and customer satisfaction skills.
Education
Candidate for Bachelor of Arts AGD: May 2024
Cumulative GPA: 3.2
Major: Mass Communications
Southern Illinois University Edwardsville – Edwardsville, Illinois
Work Experience
The Address Bar & Grill – Houston, TX May 2021 – Present
Manager/ Reservations
Role as a manager at the club involves a combination of leadership, problem-solving, customer service, and facility management. It requires strong organizational and interpersonal skills to keep the club running smoothly and provide an enjoyable experience for both staff and customers.
Commerce Bank – St. Louis, MO January 2020 – July 2022
Customer Care Specialist
Respond to high volume calls assisting customers in making payments over the phone as well as offering resolutions or answering/explaining any inquiries a customer has on their accounts. Also enrolled customers to online access and other forms of payment to sell other services from the company to encourage customer satisfaction.
CMT, LLC – St. Louis, MO April 2019 – October 2019
Intern- Project Coordinator
Office Assistant responsible for email management, certification updates and renewals, compiling bid documents and paperwork and creating project folders, file managements, business call follow ups and other duties assigned by division leads.
PetSmart Inc. – Florissant, MO Summer 2015 – March 2019
Associate
Serve as cashier and pet care associate providing excellent customer experiences and care. Cross-selling of PetSmart products and services, while promoting proper pet care in conjunction with Banfield Pet Hospital.
Certifications
Notary Public, State of Texas ID# 13389346-5 August 2022 – Present