Career Summary:
Strong Technical skill sets, Excellent Customer Services, Organized, Educational background, and ability to work well with people. Love doing Bookkeeping, Accts payable, receivables
Target Positions: IT Information Desktop, Information Security, Bench Tech
Accounting: Accounts Receivable, Accounts Payable
Education:
Graduated Lawrence Central High School, Indianapolis, Indiana
College Certificates Ivy Tech State College
Other courses studied: Computer Forensics
Accounting / Database Management
Attended: Productivity Point: International Computer Training Services
Courses completed: Excel Introductions for Windows
Excel Intermediate for Windows
Excel Advanced for Windows
Access Introductions for Windows
Access Advance for Windows
Administering Microsoft Windows NT 4.0
Certifications:
CompTIA A+ Certification (Grandfathered)
Lean Six Sigma – White & Yellow Belt
HP APS (Accredited Platform Specialist) Certification
Dell Certifications (Desktop & Laptop)
Ivy Tech State College – C I S – Computer Information Systems
Ivy Tech State College – C I S – Computer Forensics
Lenovo AWSP Warranty Basic for Technicians
Lenovo AWSP Warranty Basic for Administration
Security Clearance: Top Secret – Inactive as of July 2019
Awards and Recognitions HDI Helpdesk Institution
Desktop of the year 2011
Career Experiences:
2019 November Retired
2016- 2019 IU Health / Helpdesk Help Desk Tier I & II
2009-2015 FTE IU Health / IU Health Desktop Tier II
2008- 2009 Contractor Indecon / Clarian Health Help Desk Tier I & II
2008- 2008 Contractor K-Force / Homeland Security Help Desk Tier 0
2006- 2007 Contractor Unisys / DFAS Desktop Tier II
BRAC (Base Realignment and Closure) Coordinator
2004 – 2006 Contractor Unisys / Eli Lilly Senior Tech/Tech Lead
2002- 2003 Contractor Unisys / Eli Lilly Helpdesk Tier 1
2000 – 2002 Contractor Bell Tech.logix / Eli Lilly Helpdesk Tier 1
Pryor years worked at Data Pro, Vanguard Services (accounts receivables)
Financial Central Credit Union (teller, new accounts, investments)
SKILL SETS
Microsoft Office (current on all versions):
Word, Outlook, Access, Excel, Power Point
Microsoft Operating systems: (current on all versions): Windows 10
Windows 3.1, Windows NT, Windows 95, Windows 98, Windows ME,
Windows Professional, Windows XP, Windows Vista, Windows 7, Windows 8
Hardware break fix, printers, desktop, laptops
Web design and maintenance
Black Berry, IPhone Mobile devices
IPAD, Mac’s
Lotus Notes
Ticket Tracking Systems: Remedy, Peregrine, HP Service Mgr ,Cherwell VPN – Cisco Any connect, Remote access
MFA Multi Factor Authorization – (DUO)
Networking, Active Directory
Quicken – Turbo Tax
Adobe Standard, Reader
Ghost, Data recovery
Citrix, Citrix Receiver