LELONCE CALLENDER
Southington, CT 06489 860.250.9970 wingdaleassoc@gmail.com
QUALIFICATIONS
An accomplished, reliable investigator and administrative management professional with 20+ years of expertise in developing technical knowledge and organizational structure to coincide with administration and detailed investigation work across several industries. Combines technological, analytical, and business skills to identify resource needs and determine profitable direction for logistics and transportation. Builds and leads peak-performing teams and heads projects to ensure continuous improvement, enhance value chain, and increase customer satisfaction. Can easily work Independently and has a proven track record of success.
SIGNATURE COMPETENCIES
NOTARY PUBLIC
LICENSED PROPERTY & CASUALTY PRODUCER
Employee Development Training
Team Leadership Mentoring
Creative Problem Solver Conflict Resolution
Customer Service Payroll
PROFESSIONAL EXPERIENCE
Team Member – June 2021 to present
STATE FARM INSURANCE
• Develop Leads
• Schedule appointments
• Identify customer needs
• Market appropriate products and services
Driver – October 2017 to 2021
NEW BRITAIN TRANSPORTATION
• Maintain a commercial driver’s license.
• Perform the necessary PMI on any vehicle before use; ensure safety at all times.
• Transport all occupants safely from pick-up to drop-off.
• School was unable to determine which students get on which bus; numbers were put on the window of the bus to indicate to which area the bus will go; students were no longer confused as to which bus to get on.
• Addressed the issue of unruly students on the bus; spoke to the students as a whole on the bus and asked for improved behavior; gave salutations in the morning and afternoon as the students came on the bus and left the bus; behavior improved.
Field Inspector – August 2017 to January 2022
JMA LOGISTICS
• Deliver mortgage documents to homeowners; notarize documents and return to lender.
• Inspect condition of properties.
• Wanted to increase personal bottom line; informed management other cities were workable; bottom line increased and the value to the company was solidified.
Owner / Operator – March 2001 to August 2017
CWMA LOGISTICS, LLC
• Purchased and maintain vehicles.
• Manage staff; process payroll and remain tax compliant.
• Independent Contractor at a hospital; wanted to grow the business and took on more assignments; hired and trained staff.
• Hired a tax accountant to manage quarterly tax information; allowing greater time to create more business.
Independent Contractor – May 2007 to January 2012
WINGDALE BAIL BONDS
• Carried out the duties of a bail bondsman; ensured compliance to all rules and statutes with the state of Connecticut.
• Had power of attorney to any client desiring to gain freedom from incarceration.
• Called clients weeks before court date to remind them of our arrangement and promise to go to court; fees being paid to the state for forfeitures were greatly reduced.
Site Manager – May 1997 to January 2001
ARCHER MANAGEMENT SERVICES
• Oversaw mail and transportation services for Aetna’s corporate headquarters; directed the distribution of imported and exported goods.
• Developed and fostered client relationships; instrumental in obtaining new fulfillment clients.
• Monitored the forecast and actual budget; conducted extensive analysis to ensure adherence.
• Performed Human Resources functions.
• Supervised a staff of 53 people.
• Took over a site that was occurring over $20K a month in temp fees; was able to reduce a staff from 83 temporary employees to 45; trained and implement processes and procedures to be able to meet the needs of the client.
• Determined the problems and successes of five departments; held a weekly meeting with the department heads to hear and hash out any problems; team management became closer and each area improved month over month.
EDUCATION
Commercial Cooking and Culinary Certificate, New York Food and Hotel Management School
Hotel and Restaurant Management, New York Technical College
United States Marine Corps, Honorable Discharge