Certified Mobile Notary Public | Customer-Focused | Committed to Accuracy & Compliance
Certified Mobile Notary Public | Customer-Focused | Committed to Accuracy & Compliance
  • Hazel Park, Michigan
  • March 27, 2026

Detail-oriented and dependable Mobile Notary Public with a strong commitment to accuracy, confidentiality, and compliance. Experienced in handling sensitive documents and verifying identities with precision while providing professional, client-focused service. Known for reliability, punctuality, and the ability to facilitate smooth, error-free notarizations in fast-paced environments.

Category
E-mail
hoover.shelley.l@gmail.com
Phone Number
2487979957

Education

Certificate @ NGT Academy
Mar 2025 — Current

Cyber security and network engineering

Experience

VP of Closing @ Ross Mortgage Corporation
Mar 2021 — Jul 2025

Notarize closing documents
Reviewed and monitored 20–40 active datasets/files weekly, identifying discrepancies and proactively resolving issues to ensure timely and accurate data outcomes.
Coordinated 5+ complex projects monthly, maintaining adherence to internal standards while supporting smooth collaboration across teams.
Enhanced workflow processes, reducing errors by 20% and improving operational efficiency and consistency in data handling.
Delivered weekly performance and status updates, partnering cross-functionally to address escalations, mitigate risks, and maintain on-time project completion.
Documented standard operating procedures and trained 10+ team members on process updates and best practices to strengthen team performance and ensure consistent, high-quality outcomes.

Closing and compliance manager @ Ross Mortgage Corporation
Sep 2018 — Mar 2021

Notarized Closing Documents
Coordinated with 5+ cross-functional teams weekly to ensure timely completion of projects and accurate data handling.
Trained 8–12 team members on updated processes, best practices, and workflow procedures to improve consistency and efficiency.
Implemented reporting systems to track key metrics, strengthen controls, and improve data accuracy.
Investigated data discrepancies, identified root causes, and introduced preventative measures, reducing repeat errors by 15%.

Loan Closer @ Ross Mortgage Corporation
Nov 2015 — Sep 2018

Prepared and reviewed 20–40 datasets/files weekly, ensuring accuracy, completeness, and on-time processing.
Partnered with internal teams and external stakeholders to resolve data-related issues and meet project deadlines.
Trained and mentored 5–10 team members on processes, workflows, and best practices to improve team performance and operational efficiency.

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