Ricardo Gonzalez III
- PHOENIX, 5213 W ODEUM LN
- August 16, 2022
A dedicated professional with 20 years of experience in serving the needs of patients and their loved ones in the behavioral health community. During my tenure, I cultivated, fostered, and maintained numerous professional relationships with senior leadership at almost all SMI and GMHSU clinics across Maricopa county, including various Level I IP psych hospitals, EDs, jail, and the local law enforcement CIT teams.
- Clinical, administrative support, trainer, liaison, Title 36 subject matter expert, customer service professional
- Proficient at numerous EHR systems: NextGen, NetSmart MyAvatar, Claimtrak, Epic,
- Microsoft Exchange, Office Suite, and for IT = SolarWinds/Samanage Ticketing
- Data collection, quality analysis, reporting, tracking, and trending
- Nextiva Contact Call Center Supervisor – manage call queue for facility 7,000 + calls per month with multi-agents
- Analytical and creative thinking
- Notary Public Duties
Experience
* Provides technical support to maintain, monitor, and troubleshoot technical systems associated with providing critical patient care. Identifies, investigates, tracks, and resolves multilevel project, design, or application/server/system errors, ensuring the solution is timely and of acceptable quality. Provides on-call technical support as needed.
* Leads or participates in scheduled projects requiring interactions between customers, departments, and hardware/software vendors. Provides input to project plans, work schedules, and critical timelines. Participates as part of a team to assemble information for capital or operating budget planning or other specifications and documents.
* Works effectively as a team lead or member of the department of project groups. Demonstrates teamwork by participating and performing tasks defined by the team,
leadership, committees, or the team.
* Interacts with the customer from various departments to research and develop solutions to support issues resulting in a positive experience for the customer. Participates in the preparation of fully integrated testing scenarios. 8Creates application/server/system and end-user documentation following applicable department, company, and industry standards and policies.
