MICHELLE RENEE McARTNEY        Email: mmcartney@cfl.rr.com
Central Florida
(386) 679-1833 Cell
http://www.linkedin.com/in/michellemcartney

April 13, 2021

To whom it may concern:

I am a highly responsible, dedicated sales professional who has spent much of my career developing long term business relationships through excellent customer service, product knowledge, and dedication to customer satisfaction. I have a strong history of successfully selling both tangible and intangible product lines.

I am seeking a long-term career that will offer challenges & progress. My experience has taught me that the key components to any customer related business is knowing your products, understanding the needs of your customers, and consistently maintaining high levels of customer service while managing and fulfilling the expectations of all parties involved.

I would appreciate the opportunity for an interview at your earliest convenience. I am confident that I am the person you are looking for to grow your business. Thank you for your time and consideration.

I look forward to hearing from you.

Sincerely,

Michelle R. McArtney

MICHELLE RENEE McARTNEY        Email: mmcartney@cfl.rr.com
Central Florida
(386) 679-1833 Cell
http://www.linkedin.com/in/michellemcartney

SUMMARY

Over 19 years professional sales experience with dedication to superior customer service. Business development with strength in developing territories, building rapport & key account relationships. Working closely with team members to meet deadlines. Introducing new products to accounts & consumers. Selling tangible & intangible products. Self-motivated team lead with excellent interpersonal skills. Precise time management skills. Detail oriented. Creative marketing. Able to successfully work independently or remotely. Self-starter, quick learner, high achiever, driven to succeed.

PROFESSIONAL EXPERIENCE

PENTAGON FEDERAL CREDIT UNION    April 2020--Present

*Agent Mortgage Loan Officer

¨ Attending Board or Realtors & Chamber of Commerce meetings. Marketing & promoting the credit union. Presenting & speaking to community leaders & entrepreneurs.

¨ Training financial center Managers & Credit Union employees on PenFed’s Mortgage products. Helping our referral partners exceed goals & gaining other services through mortgage account referrals.

¨ Training & mentoring team members.

¨ Holding agent meetings to help inform agents about PenFed mortgage services to help their clients obtain a mortgage & make the dream of home ownership a reality.

¨Taking thorough mortgage applications & completing initial loan disclosures. Processing loan files: Collecting & reviewing conditions/income documents. Placing documents in placeholders within loan file. Requesting VOE. Ordering completion of condo questionnaire & all related documents that are required. Requesting HOI & HOA documents. Ordering title, continually following up with AMC’s to ensure timely delivery of appraisal reports.

¨ Increasing overall client/member base. Achieve high levels of client/member satisfaction. Working to remain in compliance with all laws & guidelines.

MICHELLE RENEE McARTNEY      Email: mmcartney@cfl.rr.com

Central Florida

(386) 679-1833 Cell

http://www.linkedin.com/in/michellemcartney

PROFESSIONAL EXPERIENCE CONTINUED

LAUNCH FEDERAL CREDIT UNION    June 2018--April 2020

*Home Loan Specialist/Mortgage Loan Officer/Business Development & Marketing

¨ Working community events. Attending Chamber of Commerce meetings to market & promote the credit union. Presenting & speaking to community leaders & entrepreneurs.

¨ Holding professional mortgage product training classes. Presenting to both branch managers & Credit Union employees. Therefore, increasing mortgage loan submissions from branches to the department.

¨ Holding credit seminars for credit union members. Supplying guidance on how to obtain a mortgage & make the dream of home ownership a reality.

¨ Developing member & client relationships, identifying potential mortgage prospects. Knowledge of all first & second mortgage products & guidelines.

¨ Increasing overall client/member base. Consistently providing excellent service to achieve high levels of client/member satisfaction.

¨ Responsible for Mortgage sales & growth. Junior Processing of loan files. Working to remain in compliance with all laws & guidelines.

REGIONS BANK   July 2017—January 2018

*Financial Services Specialist/Personal Banker

¨ Community out-reach with local businesses. Cold calling. Regions at work presentations scheduled & presented to local businesses to increase banks overall account base. Responsible for branch sales & growth. Knowledge of daily branch operations & procurers. Open & closing of the branch. Working to remain in compliance with all laws & guidelines.

¨ Setting-up new consumer & business accounts (checking, savings, & money market). Developing customer relationships. Working within the branches existing client base to produce loans by identifying financial needs. Self-Sourcing mortgage loans & taking mortgage loan applications. Knowledge of all loan & credit product types. Credit cards, Auto loans, Mortgages, HELOC, secured & unsecured consumer/business loans.

MICHELLE RENEE McARTNEY      Email: mmcartney@cfl.rr.com

Central Florida

(386) 679-1833 Cell

http://www.linkedin.com/in/michellemcartney

PROFESSIONAL EXPERIENCE CONTINUED

NINTENDO   January 2012—July 2017

* NMI Retail Representative

¨ Representing Nintendo by managing 60 large retail accounts in the Central FL area. Building rapport with Mangers, District Managers, and staff. Training and educating all personnel on Nintendo’s product line. Engaging with customers, selling Nintendo hardware, software and accessories. A top contributor in my district, consistently increased sales year to year.

¨ Working company local & national events. Sourcing, arranging, planning and running large outside events. Engaging with 100's-1000's of customers. Introducing consumers to Nintendo’s latest hardware and software.

¨ Increasing the overall sales of Nintendo’s products by 70% in my territory, while promoting brand awareness. Merchandising. Managing my own territory. Executing 100% project completion. Maintaining existing interactive displays, updating, as well as building new displays when new hardware launches. Supplying consumer insight to corporate office. Training & mentoring other team members.

FIFTH THIRD BANK    June 2005 –November 2008

*Account Executive

¨    Developing a New Territory. Cold Calling. Building Broker Relationships. Managing a large pipeline. Consistently maintaining and building account base. Superior customer service. Working state & National trade shows.

¨   Top produce. Signed up over 300 new accounts which expanded the FL division and AE team. Helped to recruit, train & mentor new AE’s. Managed large-high producing accounts, pipeline & territory.

MICHELLE RENEE McARTNEY      Email: mmcartney@cfl.rr.com

Central Florida

(386) 679-1833 Cell

http://www.linkedin.com/in/michellemcartney

PROFESSIONAL EXPERIENCE CONTINUED

SUPERIOR MORTGAGE CORP.    October 2001- June 2005

*Account Executive

¨    Company was nonexistent in FL. Developing New Territory. Cold Calling. Building broker relationships. Rapidly became a top producer. Helped to recruit and train new AE’s.

¨    Marketing/Selling products and services to broker community. Attending FAMB’s meetings & functions. Working events & tradeshows.

SEBRING CAPITAL CORP.  August 1998 – February 2000

*Account Executive

¨    Responsible for Establishing New Territory in FL. Cold Calling. Building new broker and correspondent lender relationships.

¨    Took territory from zero to several million per month.

¨    Maintaining and building a growing pipeline. Credit grading files.

¨    Marketing and selling Sebring’s products and services. Signed up over 500 accounts new to Sebring in FL and GA. Expanding the Southern Division. Helped to recruit and train new AE’s. Working state & National tradeshows.

ASSOCIATES FINANCIAL SERVICES   January 1997 - August. 1998

*Branch Manager

¨    Responsible for sourcing, processing, and closing mortgage loans. Managing branch and staff.

¨    Bonded and Licensed to sell insurance.

¨    Repeatedly Awarded top producer for the State of Florida and companywide.

-    Coaching employees. Conducting interviews. Day to day management duties & responsibilities.

MICHELLE RENEE McARTNEY      Email: mmcartney@cfl.rr.com

Central Florida

(386) 679-1833 Cell

http://www.linkedin.com/in/michellemcartney

EDUCATION

Academic Studies at Daytona Beach State College.

RELATED INFORMATION

Proficient with all types of Windows/Currently using Windows 10, Microsoft Office, Excel, PowerPoint, Word Perfect, Spreadsheets, Database, Word Processors, IBM Compatible Computers etc.

*AWARDS & NOMINATIONS*

Nintendo Rep of the year Winner 2016

Nintendo Nominee for Rep of the Year 2015

Nintendo Nominee for Rep of the Year 2014

Voted Affiliate of the year 2001-2002 by the FAMB

Awarded with the Distinguished Service award by the FAMB 2002-2003

MEMBERSHIPS & AFFILIATIONS

Association of Realtors & NAR

Seminole County Chamber

Women’s Council of Realtors.

VOLUNTEER WORK

I currently hold an elected position on the board of the Volusia County Student Advisory Council. As a member of the Student Advisory Council, I help manage, budget, & make decisions on the distribution of Title 1 Funds. These funds are monies that the State of FL receives from the Lottery Commission on a yearly basis for education. I also work with other Student Advisory members, teachers, & principals, to find solutions to problems, aiming to improve the school system overall.