214.971.6246 | Sign Here Solutions

11901 Hobby Horse CT Apt 1518, Austin TX 78758

profile

• Certified RON Notary aiming to deliver fast and proficient services to clients
• Owner of Sign Here Notary Solutions LLC - a minority and woman-owned business venture
• Years of experience as a financial professional specializing in loan administration and risk management
• Successful track record of facilitating ongoing professional development and consistently achieving milestones

Experience

Sign Here Notary Solutions LLC                                                                       Dallas, TX

Proprietor                                                                                                                Present

• Providing timely and expert Mobile and remote online notary services
• Specializing in loan signing services – mortgage closures and risk management
• Managing the business venture as a seasoned professional with a background in risk management, customer service and, finance and mortgage servicing
• Ensuring customer satisfaction by designing the day-to-day operations around client needs
• Targeting to grow the venture by providing excellent services and building long-lasting relationships
• Bringing clients excellent learnings gathered through years of hard work and experience

Guild Mortgage Closer II August 2020 February 2021 remote

 assemble, prepare and review critical closing documents for mortgage loans. to ensure that all documents are correct and all terms of the loan are met.

Mid America Mortgage                                                                                   Addison, TX

Escrow Supervisor                                                                                Oct 2019 – Apr 2020

• Managed all aspects of the Escrow Analysis Process - initial escrow to service transfers
• Monitored hazard coverage and tax lines set up while communicating with all departments to ensure on-time payments, verification of removal and request for new escrow accounts
• Led LPI and letter cycle for hazard, flood, fire and wind insurance along with PIF, LNA, RCP, PLB reports
• Experience with Trial and Final Mass analysis

Pentagon Federal Credit Union                                                                          Plano, TX

Sr. Escrow Administrator                                                                      Sep 2017 – Oct 2019

• Drove the execution of the escrow analysis process along with experience in trial and final mass analysis
• Analyzed servicing timelines and updated company policy and procedures
• Actively involved in modification, VA and bankruptcy, overage, shortages and spreads
• Led LPI and letter cycle for hazard, flood, fire and wind insurance along with PIF, LNA, RCP, PLB reports

Selene Finance LP                                                                                     Jacksonville, FL

Certified Escrow Administrative Specialist                                             Mar 2016 – Jun 2017

• Managed compliance and RESPA guidelines and handled upcoming changes impacting servicing guidelines
• Responsible for all aspects of the Escrow Analysis Process
• Monitored hazard coverage and tax lines by communicating with all departments to ensure on-time payment
• Skilled experience with and execution of Trial, Pre-Final and Final Mass analysis
• Thorough understanding of and experience with Restricted Escrow

ERC                                                                                                          Orange Park, FL

Escrow Customer Service Specialties II                                                 Oct 2015 – Mar 2016

• Responsible for customer service inquiries for Escrow accounts including billing inquiries such as Taxes, Insurance and Annual Compliance Analysis Payoff statements for Wells Fargo
• Serviced contact center as well as maintained a positive approach to customers by implementing solutions
• Understanding all applicable laws and regulations in a very multitasking role while using multiple systems to interact with clients

Adecco/Modes, Bank of America                                                         Jacksonville, Florida

Senior Post Closing Specialist                                                                Oct 2012 – Jun 2013

• Reviewed the complete security instrument post-closing in order to maintain compliance of the current mortgage standards and best practices
• Provided customer service by phone, mail and email to help resolve customer issues
• Ensured that policies and procedures are adhered to as outlined in the Operations Policies and Procedures Manual

Indy Mac Mortgage Services                                                                             Austin, TX

Mortgage Operations Specialist                                                             Apr 2011 – Jan 2012

• Acted as the default Mortgage Processor as well as the Customer Service Representative
• Demonstrated knowledge of HAMP and other FNMA or FHLMC proprietary loan modification programs
• Approached the role in a multifaceted manner through involvement in multiple domains such as collections, residential loan servicing, loss mitigation, MIP & PMI, lending systems/software MSP, document review
• Showed strong analytical and organizational skills by demonstrating solid de-escalation assistances

Education

National Notary Association                                                                              Dallas, TX

• Certified Loan Signing Agent and RON Certified Notary ID 13238786-1

Mortgage Bankers Association                                                                  Jacksonville, FL

Residential CMS Loan Administration Specialties, 2017

• Certificate of completion for the following: Escrow Essentials for Loan Administration, Processing the Bankruptcy Loan, CE: Recent updates to the CFPB Servicing Rules, Loan Admin Essentials for CSRs and CMF Default Management

Mortgage Educators & Compliance                                                      American Fork, UT

• NMLS Course # 2161, NMLS Provider # 1400062, Certified, TILA, Quality Control Training, 20 HR SAFE Act Training 1/2014, Fair Lending Compliance, FACTA Red Flags, LO Compliance. 8hr continue education completed 2015 and 2016

MBA 2017 Recipient of the Path to Diversity & Inclusion Scholarship