-   Healthcare Management

-   Strategy planning & execution

-   Clinical Documentation Improvement

-   Budget Administration

-   Contract Management

-   Program Management

-   Market Identification, Analysis & Penetration

-   Customer Acquisition & Retention Management

-   Training Methodologies

-   Team Building & development ¨       Top performing Medical professional with more than 23 years of progressive military exposure and over 10+ years of civilian nursing experience, combined with a comprehensive education in Health Services Management and Nursing.

¨       An accomplished nursing leader with over 33 years of proven success in identifying high-caliber prospects and exceeding established goals.

¨       Superior project manager deft at designing and developing effective training and mentoring programs that develop skilled professionals to surpass organizational goals.

¨       Results-oriented sales enthusiast with proven history of propelling significant advances in growth & revenues and delivering results through diversified sales efforts.

¨       Forward-thinking leader, focused on creating dynamic internal groups, building and managing customer relationships, and training/ mentoring teams to outperform.

¨       Cohesive team player with well-developed interpersonal communication skills combined with ingrained confidence, adaptability, work ethics, positive attitude, and ability to multi task in a high-pressure environment proficiently.

¨       Recognized proficiencies in developing efficient strategies and executing them in real time sales environments that facilitate in accelerating company’s growth.

Nuance Communication Corporation                                                                                                      (2011 – Upward)

Senior Clinical Consultant

Certified in providing consulting and Training on over seven including HER and Dragon Medical Dictation  software packages used in the VA Health System. Training provided includes Implementation, On-Going and Renewal Training. Also provides CDI Consultation. CDI Consultant provides chart audits using CDI Coding standards to provide feedback to VA Health Information employees with suggestions on applicable physician and coder education opportunities.  Size of groups can be from 5 to 80.  Also responsible for training on new additions to coding software and orientation of new employees to basic operating principles of the coding and billing medical software.  CDI Consultant is responsible to evaluate facilities regarding need for additional software and assisting in making case for upgrades with the facility leadership. Provides trouble shooting of software while onsite for training.  Consultant is trained on VA Chart Complete (CDI) for the VA Medical system.  CDI Consultant has completed AAPC Coding course for ICD9 and JA Thomas CDI program.

Senior Trainer (ST)/Consultant

Senior trainer provides, roll out, ongoing and follow-up software training to VA Health Information employees.  Size of groups can be from 5 to 80. Responsible for training on new additions to software and orienting new employees to basic operating principles of the coding and billing medical software.  ST is responsible to evaluate facilities regarding need for additional software and assisting in making case for upgrades with the facility leadership. Provides trouble shooting of software while onsite for training. Trained on VA Chart Complete (CDI) for the VA Medical system. Completed AAPC Coding course for ICD9.

Florida/Caribbean Consolidated Patient Account Center (CPAC)                                                                (2011 - 2011)

Utilization Review Nurse (RUR)

Consolidated Patient Account Centers (CPAC), Utilization Review Nurse (RUR) enhances revenue operations throughout the VHA network by standardization and consolidation of functions, with the integration of VHA and industry best practices.  The Revenue Utilization Review Nurse, is responsible for: - Pre-certification, admission and concurrent, discharge, retrospective and appeal/denial reviews to obtain approval from third party payers for services provided to veterans - Utilizing advanced clinical knowledge and communication skills to efficiently and effectively perform clinical reviews - Collaborates with facility revenue staff for return on investment documentation - Conducts clinical appeals as required by third party payers to overturn denials such as concurrent denials or retro-reviews of late load insurance - Tracks trends and analyzes data for reporting and performance improvements at the facility level.

HEALTHCARE TEAM TRAINING                                                                                                                       (2010 - 2011)

Program Improvement Coordinator - Department of Defense, Patient Safety Program (PSP)

Serve as primary expert and point of contact for all coordination, consultation and subject matter expertise for all patient safety solutions. Member of the evaluation workgroup, assist in defining the model for medical treatment facility progress toward patient safety goals. Facilitate curriculum enhancements, customize, and train specific learner audiences. Coordinate all activities related to obtaining continuing education (CE) credit for additions or modifications to the TeamSTEPPS and patient safety curriculum, such as new modules related to distance learning, e-modules, just-in time toolkits and simulation modules. Implement post course follow-up and coaching programs.

VETERANS HEALTH ADMINISTRATION                                                                                                     (2009 - 2010)

Nurse Recruiter

Implemented strategies for prospect generation including cold calls, lead list and onsite presentations; supervised coordination and implementation of presentations to universities and colleges. Maintained annual budget allocated across zone proportionally to accomplish production, training and strategy development seminars. Conducted extensive research in market and production to analyze sales potential and establish target goals and territory zone.

• Received Magnet Certification.
• Less than 5% RN vacancy rate.

UNITED STATES AIR FORCE                                                                                                                            (1992 - 2008)

Regional Medical Consultant (2006 - 2008)

Consultant to the Recruiting Commander for all employee health concerns and deployment medical readiness; advised on all medical recruitment and training efforts across 14 states and U.S. territories, including Puerto Rico and Virgin Islands. Oversaw $11M operations budget and hired highly qualified personnel by proven search techniques. Supervised business processes across entire force including marketing, staff development, long-range strategic planning, and program development; provided sales training, coaching and mentoring to over 40 medical recruiters utilizing proven techniques.

U.S Air Force Experience (Continued…)

• Created innovative sales techniques and facilitated trainings that improved sales skills and resulted in success.
• Recognized as #1 personnel sales group across the military.
• Delivered 200% increase in sales of health professions entering the U.S. Air Force utilizing motivational strategies.

District Medical Consultant (2003 - 2006)

Spearheaded a team of 10 sales and sales management professionals and maintained 15K annual budget and 11 vehicles. Consultant to the Recruiting Commander for all employee health concerns and deployment medical readiness and advised on all medical recruitment to enlist quality professionals throughout Alabama, Georgia, and Florida. Implemented strategies for prospect generation to include cold calls, lead list and onsite presentations to universities and colleges. Allocated across zone proportionally to accomplish production, training and strategy development seminars, and performed ongoing sales training and coaching to over 30 recruiters assigned to the medical recruitment team.

• Conducted market and production research to analyze sales potential and establish target goals and territory zone.
• Notably increased sales from 98% to 123% by implementing training and management program for sales managers.
• Attained #1 ranking in region among health-care recruiting organizations; named #2 in 2004.

Director of Inpatient Pediatric Services (2000 - 2003)

Led a team of 22 nurses and 25 enlisted personnel and handled a patient load of 3-4 patients per day; also scheduled nursing services and support for expansive pediatric inpatient unit with over 2,300 patients annually. Guaranteed full compliance with government regulations, and Air Force safety and training standards. Responsibly evaluated and implemented staff training on all new medical equipment and handled infection prevention policies and procedures for the unit as a Senior Officer for infectious disease mobility team. Championed family education programs, patient’s rights, and child-centered security procedures. Researched and negotiated medical equipment purchase agreements often exceeding $1M.

• Advocated for patient’s rights; drafted first-ever Air Force Pediatric Bilingual Patient’s Bill of Rights.
• Project Manager for Pediatric sub-intensive care unit; facilitated, regulatory compliance and management of unit.
• Administrated $1M+ operating budget; allocated funds for medical supplies, facilities, and employee compensation.
• Project Manager for development and construction of unit renovation and installation of child anti-theft devices.
• Established the unit as regional test site for state-of-the-art medical equipment, evaluated equipment for over 10 companies providing constructive feedback on products.

Also served U.S Air Force as…

• Nurse Manager - Cardiac Catheterization/ Interventional Radiology (1999 - 2000)
• Nurse Manager – Aero-Medical Staging Facility (1998 - 1999)
• Assistant Nursing Director - Emergency Services (1995 - 1998)
• Assistant Nurse Manager - ICU/ Emergency Department and Staff Nurse (1992 - 1995)

Education  

• Master of Arts (Health Services Management), Webster University, Louis, Missouri (2001)
• Bachelor of Science (Nursing), University of South Alabama, Mobile, Alabama (1983)
• Professional Selling Skills Application Course (2008)
• Professional Sales Coaching Application Course (2007)
• Professional Selling Skills Application Course, Officer Accessions (2007)
• Professional Sales Coaching (2006)
• Professional Sales Skills Course (2006)
• Squadron Officer School, US Air Force (1998)
• Nursing Service Management, US Air Force (1998)
• Flight Nurse Program Course, US Air Force (1998)
• Combat Casualty Care Course, Joint Services (1997)
• Critical Care Air Transport Course, US Air Force (1996)
• Advanced Leadership Training (1998)